Assistant Community Manager

POSITION: Assistant Community Manager (Full-Time, Non-Exempt) 

REPORTS TO: Community Manager 

COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility 

LOCATION: Estates at Norwood - 916 Norwood Park Blvd, Austin, TX 78753

SUMMARY 

As an Assistant Community Manager of an affordable housing asset, you are primarily responsible for providing comprehensive support in all aspects of community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance, and administrative activities. 

RESPONSIBILITIES (Including but not limited to): 

• Consistently achieves property occupancy goals.
• Ensures that Lead Tracking Solutions follow-up steps and data entry are completed daily at the community level.
• Assists in giving leasing tours, answering leasing phone calls, and processing online inquiries as needed.
• Ensures efficient and courteous response to all resident requests.
• Assists the Community Manager in designing and implementing a resident retention program, i.e., a newsletter, resident referral program, or social activities.
• Maintains inventory and orders all necessary administrative supplies and equipment for the maintenance department.
• Responsible for the efficient and timely reporting, maintenance, and submission of all administrative forms, files, and reports.
• Reports any unusual or extraordinary circumstances regarding the residents or the property
• Assists in regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LIHTC requirements, HUD Regulations, TDHCA Regulations, and TAA requirements.
• Assists in regular audits of work order processing, unit turnaround time reviews, EIV requirements, reasonable accommodation policies, move-ins/outs, recertifications, lease renewals, interims, denials, waitlists, etc.
• Brings non-compliance issues to the attention of the Community Manager and assists in corrective action when necessary
• Assists with lease audits, housing inspections, and follow-up on citations or requests when present at the community.
• Ensures that the community maintains all compliance regulations.
• Supports the Community Manager with interviewing, hiring, training, scheduling, and personnel management tasks, including disciplinary and promotional actions.
• Seeks educational opportunities and self-improvement for personal growth and development.
• Participates in Solidago training as required.

QUALIFICATIONS 

• Maintains a consistent level of professional customer service.
• Working knowledge of HUD, LIHTC, TDHCA, TAA, low-income housing tax credit, tax-exempt bond, and other affordable housing programs preferred
• Prior experience in affordable housing and community relations preferred.
• Thorough knowledge of Solidago policies and procedures and community policies.
• Working knowledge of Microsoft Office Word, Excel, and the Google platform.
• Working knowledge of OneSite affordable property management software preferred.
• Available to work weekends.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Must have reliable transportation and be willing to travel locally between work sites.
• Ability to embody the Solidago Standards. 

BENEFITS  

• Medical, Dental, and Vision Insurance 
• Health Savings Account (HSA) and Flexible Spending Account (FSA) 
• Paid Time Off (PTO) 
• Paid Holidays 
• Dental 
• 401k Retirement Plan 
• Employee Assistance Program (EAP) 
• Competitive bonus structure 
• Tuition Reimbursement
• Paid Group Life Insurance
• Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, Parental Leave, etc.

WORK ENVIRONMENT  

You are required to work both inside and outside of the office and in all areas of the residential property, including amenities, and have frequent exposure to outside elements where temperature, weather, odors, and landscape may be unpleasant and/or hazardous.