Assistant Community Manager

POSITION OVERVIEW & PURPOSE

The Assistant Community Manager supports successful day-to-day operations of the property through implementation of those policies, procedures, and programs that assure a well-managed and maintained building, placing emphasis on positive response to the concerns and needs of tenants and increasing the value of the property being managed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Supports and assists the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community
• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables
• Operates the property management software (Yardi) and completes transactions by entering all required fields correctly and by completing updates and back-ups to ensure the integrity of the system
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed
• Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position
• Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays

 

KNOWLEDGE, SKILLS, & ABILITIES

• Excellent written and verbal communication skills, including writing reports, business correspondence, and procedural manuals.
• Ability to read, analyze, and interpret government regulations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems with a variety of concrete variables in situations where only limited standardization exists.
• Ability to perform basic math in all units of measure, including whole numbers, common fractions, decimals, and to compute rate, ratio, and percentages.
• Ability to analyze and interpret lease agreements.
• Advanced computer and software skills, including Yardi or equivalent.
• Ability to appropriately prioritize and manage multiple requests at once.
• Organized, detailed, reliable approach to duties and communication.
• Consistently professional, collaborative, and responsive approach to customer service and interactions with colleagues.
• Strong ability to self-motivate, take initiative, and manage time to accomplish duties and projects independently.
• Excellent judgment and ability to ask for help in critical applications.
• Observance of and commitment to the highest professional ethical standards.
• Strong ability to supervise and direct large teams.

 

QUALIFICATIONS & COMPETENCIES

BASIC

• Prior onsite Multifamily experience
• Demonstrate proficiency with work processing, Yardi or similar software program
• Ability to meet flexible scheduling needs
• Must be able to provide proof of eligibility to work in the U.S.

 

Physical Requirements:

% of Work Time

Must have the ability to remain in a seated position.

80%

Must have the ability to speak and hear clearly.

100%

Must have the ability to lift office products and supplies, up to 20 lbs.

20%

Must have the ability to stoop, kneel, bend and reach.

10%

Must have dexterity to write and manipulate computer keyboard and mouse.

100%

 

PREFERRED

• 1-3 years of onsite leasing experience
• 1-2 years of assistant management experience

 

SCHEDULE

This position is full-time permanent. Working hours are during normal business hours. Occasional weekend and evening work required.

 

TRAVEL

Willingness to travel and cover for other properties when necessary.

 

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Duties are conducted indoors in environmentally controlled conditions, and outdoors in many weather conditions.

 

COMPENSATION

WAGES

• Estimated starting annual salary: $68,000.00
• Exact salary is determined within the stated range by merit; seniority; production rate and/or quality; geographic location; education, training, and/or experience related to job duties and responsibilities; or travel required by the position.
• Potential additional compensation includes annual bonus.

BENEFITS

• Employee benefits may include:
  • On and off-site job specific training
  • Medical, dental, vision, and life insurance
  • 401k with company matching
  • 10 paid holidays/year
  • Generous paid leave on a schedule according to tenure
  • Rent discount for BREG properties

 

STATEMENT

The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.

This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties by any person authorized to give instructions or assignments.

This job description in no way states or implies a contract of employment.

Broe Real Estate Group reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

 

Disclaimers:

 

Applications will be accepted on an ongoing basis until the position is filled.