Assistant Community Manager

Metropolitan Holdings Limited is a fully integrated Developer, Builder, Owner, and Operator of Multi-Family and Mixed-use communities and offers commercial real estate brokerage services for the benefit of our employees, clients, vendors, partners, and investors. We are headquartered in Columbus, Ohio and have properties throughout the Columbus, Dayton, and Akron/Canton markets. The company culture is rooted in our core values:

Live with Integrity - Be Accountable - Stay Humble - Bring Tremendous Effort Every Day - Think Creatively

We are seeking an Assistant Community Manager to join our team in the downtown Columbus area. They will be responsible for assisting the Community Manager by ensuring the community generates a satisfactory cash flow, the property is maintained in accordance with Company standards and assures customer satisfaction.  

Duties and Responsibilities

• Promptly answer telephone and e-mail inquiries with the goal of obtaining an appointment to show the community to the prospective resident.
• Greet prospective residents, demonstrate the features and benefits of the interior of the apartment homes and amenities, explain terms of occupancy, and provide information about local areas.
• Close the sale with prospective resident and obtain a holding deposit and application for an apartment or waiting list.
• Promptly follow up with prospective residents who have not yet leased to continue the sales process and secure the sale.
• Determine and certify the eligibility of prospective residents, following government regulations and Company procedures.
• Assist Portfolio Manager with advertising and promotions for the property in relation to prospective residents and resident retention.
• Regularly conduct marketing surveys to know what the competitors are doing in your marketplace to optimize our ability to compete effectively.
• Make marketing recommendations based on an analysis of the marketing surveys.
  
• Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
• Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
• Aggressively pursue and collect rent payments and accurately record remittance.
• Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
• Prepare, submit and maintain accurate records, reports and documents.
• Ensure confidentiality of all data in the resident files (i.e. income, credit reports, assets, etc.).
• Manage the property in the absence of the Portfolio Manager.
• Provide information and reports in coordination with other departments as needed.
• Conduct special promotions and tasks as assigned by the Portfolio Manager.
• Conduct all activities in accordance with the Management Contract and Fair Housing.
  

Performance Objectives

Include, but not limited to:

• Marketing & Leasing
• Maximizing Financial Results
• Budget Compliance and Expense control
• Collection of Rent and Other Fee Income
• Market & Rent Comp Knowledge
• Minimizing Down Days
• Customer Service

Job Requirements

• At least 2 years' experience in a similar role or equivalent combination of education, training or experience.
• Property Management experience preferred.
• Strong sales experience 
• Able to use various computer programs and platforms.
• Must be detail oriented and organized.
• Able to work overtime, weekends and emergency call in.
• Must be able to communicate effectively verbally and in writing