Assistant Community Manager - Encore SoFlo - San Antonio, TX

Description

Position Overview

Valiant Residential is seeking an Assistant Community Manager who works closely with the Community Manager to ensure the smooth running and operation of the property and acts as the Community Manager in their absence. The Assistant Community Manager is responsible for effectively computing, classifying, and recording numerical data to keep financial records complete while assisting with the community's leasing, marketing, and resident relations.

We Are Valiant

With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spirit—bold, innovative, and committed to excellence—fostering prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry. 

Why Work at Valiant?

At Valiant Residential, we don’t just offer jobs—we build careers. Consistently ranked as a "Top Place to Work," we are a leader in the property management industry, driven by bold, innovative professionals who make an impact. 

We believe in rewarding great work with competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth isn’t just encouraged—it’s expected. With career development opportunities, a collaborative culture, and a commitment to innovation, we empower our employees to thrive. 

What You’ll Be Doing

• Assist in preparing advertising materials.
• Assist in showing units and screening applicants.
• Maintain records of rental levels of comparable units in the surrounding area.
• Present creative leasing and marketing ideas.
• Maintain courteous communication with residents, applicants, and representatives of other companies.
• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update availability report and process applications for approvals (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. 
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Professionally represent the company at all times.
• Accept rental payments and give them immediately to the Community Manager.
• Type lease and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis. Review with the Community Manager before obtaining signatures.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.
• Prepare and maintain complete resident files.
• Prepare late notices and notices to pay rent.
• Assist in the collection of rents and preparation of receipts.
• Assist with legal proceedings.
• Assist with lease preparation, signing, and administration.
• Operate computers programmed with accounting software to record, store and analyze information.
• Understand the Apartment Association lease and contracted credit report application.
• Communicate with the Community Manager regarding the accuracy of invoices received; that purchase orders are attached, and invoices are coded correctly, according to company procedures.
• Ensure that all invoices received from the properties are approved, entered and paid promptly.
• Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about the community, repairs, rent, rules, etc. Follow up promptly if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Maintain open communication with the Community Manager and Maintenance Supervisor. 
• Contribute to the community's cleanliness and curb appeal.
• Enforce the policies of the community.

Requirements

• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders. Bilingual in Spanish is a plus
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new and existing laws.
• Valid driver’s license with good driving record and auto insurance.
• Ability to work most weekends.
• Apartment management experience preferred
• Neat, clean, and professional throughout the workday and/or whenever present in the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Knowledge, Skills & Abilities

• High school diploma or equivalent
• 2+ years of college preferred 

Physical Requirements

• Must be able to sit, stand, climb, stoop, and remain at a desk for a period of up to 8 hours or more if needed.
• Must be able to walk the property for a period of up to 8 hours (or more) in various weather conditions.
• Must have the ability to climb stairs for purposes of showing properties to prospective tenants.
• Must be able to lift up to 30 lbs. as needed.

If you have a Valiant Spirit—bold, driven, and ready to make an impact—we want you on our team.

Third-Party Submissions & Staffing Agencies

Valiant Residential does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters for any posted positions. Any unsolicited resumes received will be considered property of Valiant Residential, and no placement fees will be paid. All official recruiting communications from Valiant Residential will come from an @valiantresidential.com email address. If you receive outreach from a different email domain claiming to represent us, please verify the legitimacy of the communication before responding.

Americans with Disabilities Act (ADA) Accommodation Statement

Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment.

If you require a reasonable accommodation to apply for a position or to perform your job, please contact jobs@valiantresidential.com. Requests will be reviewed on a case-by-case basis in accordance with applicable laws.