Assistant Community Manager (Palo Alto Gardens)

Property Name: Palo Alto Gardens

Assistant Community Manager 

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team. 

As the Assistant Community Manager, you will report to the Community Manager. You’ll be responsible for supporting the daily operations of the property, including key areas of responsibility like fiscal management, compliance, facilities, risk management, and resident relations. 

Responsibilities: 

• Schedules income verification appointments, prepares and processes lease agreements and maintains housing wait list 
• Assists in the completion of re-certifications, welfare exemption documents, Management and Occupancy (MOR) and Tax Credit Allocation Committee (TCAC) reviews 
• Issues notices, schedules vacancies, prepares, and monitors turnover forms 
• Assists in the collection of rents, completion of security deposits, logs petty cash use and preparation of bank deposits] 
• Inspects property and identifies maintenance and security issues 
• Supports working relationships with local law enforcement and emergency agencies 
• Coordinates maintenance inspections with facilities staff and ensures work orders are processed in a timely manner 
• Maintains resident and property files without compromising confidential information 
• Communicates procedures regarding emergency preparedness to residents and coordinates logistics for resident meetings 
• Performs other duties as assigned  

Qualifications: 

To perform this job successfully, you must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required. 

• Proficient in MS Office and/or RealPage software. 
• Strong verbal and written communication skills. 
• Excellent customer service with measurable outcomes. 
• Able to work independently and collaboratively with minimal supervision. 
• Highly organized and detail oriented. 
• Committed to the mission and values of MidPen Services and MidPen Housing 
• This role primarily involves desk-based computer work with frequent sitting. Occasional physical activity includes standing, walking, reaching overhead, filing, and lifting or moving items up to 15 pounds. Rarely, the position may require bending, squatting, or kneeling. 

Education and Experience: 

• High School diploma or GED and one year of residential property management, customer service or administrative experience, or an equivalent combination of education and relevant experience 

Pay Range: 

$21.15 - $23.80 Hourly - Pay based on applicable experience and qualifications 

Multilingual skills in Mandarin, Russian, or Spanish preferred