Assistant Community Manager - The Heights

Neighborly Communities is searching for an Assistant Community Manager to join our team at The Heights!

Pay Range: $19.66-$26.75

Our Mission

Neighborly Communities’ mission is to build an outward, disciplined and data-informed corporate culture where market/site selection, design, development, construction, and property/asset management are all perfectly aligned to deliver a best-in-class human experience to the Oregon, Washington and Utah multi-family markets.

General Description

The role of Assistant Community Manager is essential in supporting the Community Manager with the daily operations of the property. This position involves actively delivering high-quality customer service to both current and prospective residents. The Assistant Community Manager will help the Community Manager with financial and property operations and provide support to the maintenance and leasing staff as needed. Reporting directly to the Community Manager, the Assistant Community Manager will maintain proficiency in all relevant platforms, understand landlord-tenant laws, efficiently lease available units, and assist the Community Manager with other operational tasks.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Essential Duties and Responsibilities

This job description is not intended to be all-inclusive. Additional responsibilities may be assigned as needed to support the success of the community and company objectives.

• Assist the Community Manager with the administration, improvement, maintenance, and general operations of Neighborly Communities properties.
• Maintain a thorough understanding of all fair housing regulations.
• Adhere to all fair housing regulations.
• Help resolve operational and residential issues that may arise from residents, vendors, etc.
• Provide exceptional customer service to residents by striving to exceed their expectations.
• Maintain regular and reliable on-site or in-office attendance in accordance with the attendance policy outlined in the personnel manual.
• Assist in compiling reports in a timely manner as assigned by the Community Manager, including but not limited to performance standards, asset management reports, budget reports, and delinquency reports.
• Work with the Community Manager and Accounting team on final accounting statements as assigned.
• Adhere to the community’s operational policies and procedures for various tasks, including but not limited to monthly lease expirations and renewals, market surveys, weekly census reports, applicant screenings, application processes, auditing of resident files, and move-in/move-out processes.
• Participate actively in Safety Meetings in collaboration with the Service Manager, if applicable.
• Help create and coordinate resident retention events.
• Serve as a resource for all team members, both in the office and maintenance.
• Maintain expert-level proficiency in all property management platforms, including but not limited to: ResMan, Tenant Tech, Leonardo, and SharePoint.
• Demonstrate self-accountability by scheduling, preparing, and conducting monthly 3A+ SAM meetings with your supervisor, and reporting the outcomes of these meetings to Human Resources.
• Embrace the principles of the Outward Mindset
• Complete all necessary and assigned training through GraceHill and any other required classes or seminars, such as Outward Mindset Gatherings and Outward Performance training.
• Perform other related duties as assigned by management.

Required Knowledge, Skills, and Abilities

• Ability to manage difficult or emotional situations using an outward mindset.
• Excellent verbal and written communication skills.
• Exceptional problem-solving abilities.
• Strong customer service skills.
• Motivated to respond promptly to the needs and requests of the Community Manager.
• Strong organizational and time management skills, along with effective communication.
• Working knowledge of Fair Housing Guidelines.
• General understanding of Low-Income Fair Housing Guidelines (if applying to an affordable property)
• Committed to acting with integrity, professionalism, and confidentiality.
• Proficient in Microsoft Office Suite, property management software, and Tenant Tech.
• Ability to interact with others while emphasizing the principles of an outward mindset.

Education and Experience

• High school diploma or equivalent.
• At least one (1) year of Property Management experience.

Certificates, Licenses, Registrations

• Fair Housing certification.

Physical Demands and Work Environment

• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to travel to sister properties and other Neighborly functions.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Continually Required to work in an on-site office setting during all open business hours.
• Frequently exposed to outside weather conditions.
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

Benefits:

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Associate Rent Discount
• Employee Assistant Program

About Neighborly Communities:

Central to the Neighborly Way is our unrelenting commitment to an outward mindset. This means we are self-aware and accountable to our work and how we impact others. We believe in growth and strive to invest in all our employees.

View the video to learn more about Neighborly: https://www.youtube.com/watch?v=n_0mHMNO47E

Neighborly Communities prioritizes the safety of team members, residents, and our vendors. As a drug-free employer, we adhere to Federal Guidelines and mandate a drug screening at the time of job offer, covering all controlled substances, including Marijuana.