Assistant Director of Property Management

Position: Assistant Director of Property Management

Department: Property Management

Employee: Exempt

Shift: Day

Location: Twin Cities

Directly Reports To: Director of Property Management

Who are we:

Welcome to Property Solutions & Services (PSS). Our core values of Growth, Compassion, Levity, Family, and Integrity guide our property management approach. We focus on creating welcoming environments, supporting owner and resident prosperity, and conducting interactions with honesty and care. Each property is managed with practical policies and fiscal responsibility to foster a sense of home for all residents.

Collaboration is central to our work, involving owners, agents, and residents in building thriving communities. With a sharp focus on stability, we provide property management for over 3,604 affordable housing units in the Twin Cities and surrounding suburbs, ensuring high-quality, sustainable homes for some of our most vulnerable adult and family populations. Our unique, talented, and experienced team addresses community needs and challenges while navigating complex funding requirements and maintaining physical property with professionalism and integrity. Through partnerships with housing agencies and providers, we deliver exceptional housing solutions. Transparent, non-adversarial communication empowers residents and addresses challenges with creativity and a positive outlook. With over 30 years of experience, we're dedicated to providing exceptional property management services aligned with our core values.

Who we're looking for:

This candidate will play a crucial role in supporting the Director of Property Management and ensuring Portfolio Managers, Assistant Portfolio Managers, Site Managers, and Assistant Site Managers have the leadership, resources, training, and operational support necessary to be successful.

The Assistant Director of Property Management serves as a department leader responsible for driving operational consistency, employee development, occupancy performance, financial accountability, compliance coordination, and portfolio success across the organization. This position acts as both a coach and a safety net, helping solve complex operational challenges while developing future leaders within the Property Management Department.

This role is ideal for an experienced affordable housing professional who has demonstrated success leading teams, improving property performance, developing employees, and managing complex operational situations across multiple properties.

Responsibilities include:

Operational Leadership: Assist with oversight of the entire property management portfolio while promoting consistency, accountability, and operational excellence across all communities.

Occupancy & Revenue Performance: Monitor occupancy, delinquency, leasing activity, resident retention, and revenue performance while supporting strategies that achieve company and owner goals.

Staff Management & Development: Recruit, train, supervise, coach, and develop Portfolio Managers, Assistant Portfolio Managers, Site Managers, and future leaders while fostering a culture of accountability, growth, and employee engagement.

Budgeting & Financial Management: Assist with budgeting, forecasting, financial reporting, variance analysis, and operational planning to ensure strong portfolio performance.

Compliance & Risk Management: Partner with Compliance and Operations teams to ensure adherence to affordable housing regulations, company policies, fair housing requirements, and risk management practices.

Owner & Client Relations: Support owner relationships, client retention efforts, reporting requirements, and owner communications while helping ensure a high level of customer service.

Property Operations & Performance: Assist with oversight of maintenance operations, capital projects, inspections, resident concerns, property condition, and overall operational performance.

Training & Organizational Development: Support implementation of company initiatives, policies, procedures, training programs, and leadership development efforts throughout the department.

Acquisitions, Transitions & Growth: Assist with new property onboarding, lease-ups, management transitions, acquisitions, and organizational growth initiatives.

Being a Safety Net: Serve as a resource during staffing shortages, troubled assets, operational emergencies, complex resident situations, and other challenges impacting portfolio performance.

Knowledge, Skills, and Abilities:

Bachelor's degree in Business Administration, Property Management, Housing, Real Estate, Public Administration, or a related field preferred.

Minimum of 7 years of affordable housing property management experience.

Minimum of 3 years of leadership experience managing managers or multiple properties.

Strong knowledge of HUD, LIHTC, PBRA, PBV, HOME, Housing Support, and locally funded affordable housing programs.

Demonstrated success leading teams, improving operational performance, and developing employees.

Strong understanding of budgeting, financial reporting, occupancy management, delinquency control, and owner relations.

Excellent communication, coaching, leadership, and conflict-resolution skills.

Strong organizational, project management, and problem-solving abilities.

Ability to manage multiple priorities while maintaining a high level of accountability and follow-through.

Passion for employee development, operational excellence, and creating future leaders.

Why you want to join us:

401K with up to 4% matching

Health, dental, vision, life insurance, AD&D

PTO

Paid holidays

Tuition reimbursement

Opportunities for professional development and advancement

Supportive work environment focused on employee well-being and growth

Ability to directly impact the success of more than 3,604 affordable housing units and a growing portfolio

Opportunity to help shape the future structure, leadership development, and growth of the Property Management Department

Hybrid work schedule with up to 30% remote work potential