F
Assistant Property Manager
Freestone Property Group
Remote (Houston, Texas)
Entry Level
Posted 1 week ago
Benefits
- health insurance
- dental insurance
- vision insurance
- 401(k) match
Perks
- 20% performance-based bonus (quarterly)
- generous paid time off
- professional development opportunities
Skills
Yardi Voyager
Maintenance IQ
resident communication
work order management
leasing support
collections support
About the Role
<p><strong>Company Overview:</strong></p><p>Freestone Property Group is a technology-first property management company dedicated to streamlining operations and enhancing resident satisfaction. We leverage innovative solutions to provide superior service offerings. Freestone Property Group is an affiliate of Greenbrook Partners, a leading investment manager with over $2 billion in assets under management (AUM) and a portfolio encompassing more than 2,000 multifamily units across New York City.</p><p><strong>Position Overview:</strong></p><p>The Assistant Property Manager supports the day-to-day operations of a portfolio of residential properties. This role is responsible for coordinating maintenance, managing resident communication, supporting leasing and collections efforts, and ensuring operational processes are executed efficiently and consistently. The APM plays a critical role in maintaining resident satisfaction, supporting occupancy goals, and driving overall property performance. This position will be fully remote until the company opens an office in Houston; at that time, the role will become hybrid.</p><div><div><p><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Duties/Responsibilities:</span></strong></p></div><div> </div></div><div><div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Resident Relations & Communication</span><span data-ccp-props="{"134233118":false,"201341983":0,"335559685":0,"335559739":60,"335559740":240}"> </span></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Serve as a primary point of contact for residents</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Respond to inquiries, concerns, and service requests in a timely and professional manner</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Maintain consistent follow-up to ensure issues are resolved</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><p role="heading" aria-level="4"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 4">Maintenance Coordination</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"201341983":0,"335559685":0,"335559738":319,"335559739":319,"335559740":288}"> </span></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Manage and track all work orders from submission through completion</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Coordinate with maintenance staff and vendors to ensure timely resolution</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Prioritize emergency vs. routine repairs</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Monitor recurring issues and escalate when necessary</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><p><span data-ccp-props="{"201341983":0,"335559685":0,"335559739":60,"335559740":288}"> </span><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 4">Leasing & Occupancy Support</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"201341983":0,"335559685":0,"335559738":319,"335559739":319,"335559740":288}"> </span></p></div></div><div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Ensure vacant units are turned and ready for leasing in a timely manner</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><p role="heading" aria-level="4"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 4">Collections & Delinquency</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"201341983":0,"335559685":0,"335559738":319,"335559739":319,"335559740":288}"> </span></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Support rent collection efforts, including outreach to residents with balances</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="10" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Work with internal teams on legal escalation when necessary</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><p role="heading" aria-level="4"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 4">Compliance & Documentation</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"201341983":0,"335559685":0,"335559738":319,"335559739":319,"335559740":288}"> </span></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="11" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Maintain accurate resident records and documentation</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="12" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Support subsidy programs where applicable</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="13" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Ensure compliance with company policies and local regulations</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><p role="heading" aria-level="4"><span lang="EN-US" xml:lang="EN-US" data-contrast="none"><span data-ccp-parastyle="heading 4">Operational Support</span></span><span data-ccp-props="{"134233117":false,"134233118":false,"134245418":true,"134245529":true,"201341983":0,"335559685":0,"335559738":319,"335559739":319,"335559740":288}"> </span></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="14" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Assist the Property Manager with daily operations and reporting</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="15" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Track key performance metrics (occupancy, delinquency, work orders, turn times)</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="16" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Support implementation of new processes, systems, and initiatives</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":240,"335559739":240,"335559740":288}"> </span></p></li></ul></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Team Collaboration</span><span data-ccp-props="{"134233118":false,"201341983":0,"335559739":60,"335559740":240}"> </span></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Work closely with property management, leasing, and maintenance.</span><span data-ccp-props="{"134233118":false,"201341983":0,"335559739":60,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Provide feedback on community needs, suggestions, and resident concerns.</span><span data-ccp-props="{"134233118":false,"201341983":0,"335559739":60,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Help ensure community standards and procedures are consistently upheld.</span><span data-ccp-props="{"134233118":false,"201341983":0,"335559739":60,"335559740":240}"> </span></p></li></ul></div><div><p><span data-ccp-props="{"134233118":false,"201341983":0,"335559685":0,"335559739":60,"335559740":240}"> </span><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Additional Responsibilities:</span><span data-ccp-props="{"134233118":false,"201341983":0,"335559739":60,"335559740":240}"> </span></p></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Adapt to evolving company priorities by supporting all operational needs as they arise.</span><span data-ccp-props="{"134233118":false,"201341983":0,"335559739":60,"335559740":240}"> </span></p></li></ul></div></div><div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="2" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Respond promptly to emergency situations by coordinating with residents, vendors, and internal teams.</span><span data-ccp-props="{"134233118":false,"201341983":0,"335559739":60,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="3" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Provide back-up support to other properties within the portfolio during staff absences or periods of high demand.</span><span data-ccp-props="{"134233118":false,"201341983":0,"335559739":60,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="4" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Take on additional varied responsibilities as directed to support overall community success.</span><span data-ccp-props="{"134233118":false,"201341983":0,"335559739":60,"335559740":240}"> </span></p></li></ul></div><div><ul role="list"><li role="listitem" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="5" data-aria-level="1"><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Occasional weekend and evening working hours may be required.</span><span data-ccp-props="{"134233118":false,"201341983":0,"335559739":60,"335559740":240}"> </span></p></li></ul></div><div><ul><li><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Abide by all laws and regulations.</span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":0,"335559739":60,"335559740":288}"> </span></li></ul></div><div><ul><li><span lang="EN-US" xml:lang="EN-US" data-contrast="none">All other duties as assigned.</span></li></ul></div></div><p><strong>Compensation and Benefits</strong>:</p><ul><li>Competitive salary ($45,000 - $50,000) plus 20% performance-based bonus potential (paid quarterly)</li><li>Comprehensive health, dental, and vision insurance plans with a generous employer contribution.</li><li>401(k) plan with a generous company match.</li><li>Generous paid time off and holidays.</li><li>Eligible to work remotely one day a week.</li><li>Opportunities for professional development and career advancement within a dynamic and expanding organization.</li></ul></div><div><div><p><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Required Skills/Abilities:</span><span data-ccp-props="{"> </span></strong></p></div><div><ul><li>Strong written and verbal communication skills </li><li>Highly organized, detail-oriented, and able to manage multiple tasks at once </li><li>Strong relationship-building skills with residents and team members. </li><li>Extreme attention to detail and the ability to manage competing priorities in a fast-paced environment. </li><li>Experience with Yardi Voyager and Maintenance IQ, preferred </li></ul></div><div><p><span data-ccp-props="{"> </span><strong><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Education and Experience:</span><span data-ccp-props="{"> </span></strong></p></div><div><ul><li>High school diploma or equivalent required; college degree preferred. </li><li>Minimum of 1 year of experience in customer service, hospitality, property management, or administrative roles </li></ul></div><div><p><strong><span data-ccp-props="{"> </span><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Physical Requirements: </span><span data-ccp-props="{"> </span></strong></p></div><div><p><span lang="EN-US" xml:lang="EN-US" data-contrast="none">The physical demands described here are representative of those which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span><span data-ccp-props="{"> </span></p></div><div><ul><li><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Prolonged periods of sitting at a desk and working on a computer.</span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Must be able to hear well enough to communicate via phone or in person to all internal and external customers.</span><span data-ccp-props="{"> </span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Must be able to communicate clearly and concisely.</span><span data-ccp-props="{"> </span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Normal daily physical activities to include walking, standing, sitting, stooping, bending, pushing and pulling.</span><span data-ccp-props="{"> </span></li><li><span lang="EN-US" xml:lang="EN-US" data-contrast="none">Must be able to read reports and use computer, phone and other general office equipment.</span><span data-ccp-props="{"> </span></li></ul></div><div> </div><div> </div></div>
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