Assistant Property Manager

Description

Key things that you want to know about this role:

Job Level: 1+ years experience will set you up for success in this role

Job Location: This important role supports our **Hampshire 1&2 ( 132 multifamily units in Joplin, MO) and Galena Estates (40 multifamily units in Galena, KS)**

Position Type: Full-time and the ability to be on call to support our residents for emergencies

Pay Range: Starting at $20+/Hour -- we believe in a culture of transparency

About Us: Pivotal, ranked in the Top 50 Affordable Housing Developers in 2017-2024, is an industry leader revolutionizing the housing market – one community at a time. An integrated real estate company specializing in the development and operations of multi-family housing, Pivotal strives to provide exceptional service to enhance the lives of our residents.

We are able to provide high quality properties and customer service because of the commitment to excellence by all of outstanding team members. If you hold yourself to a high set of standards, embrace a positive service-minded demeanor, enjoy working through shifting priorities, and want to join a fulfilling environment with growth opportunity, Pivotal has an outstanding position for you.

As our Assistant Property Manager (we call them "Community Managers" because you are taking care of the community (people, pets, and things) -- not just a property or an asset), you will be responsible for the day-to-day operations of the community, including compliance, operations, concierge resident service, and financial performance, while assisting in the management and maintenance of all facets of assigned apartment communities.

Summary of responsibilities:

• Attract new residents by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units
• Manage resident relations and proactively develop solutions for any potential issues
• Assist with accomplishment of financial objectives by collecting rents, paying bills, forecasting requirements, scheduling expenditures, analyzing variances, and monitors regularly to help develop strategies for optimal financial performance
• Review rental applications and prepares/reviews all new resident paperwork
• Schedule and supervises apartment turnovers
• Assist in property marketing
• Conduct outreach to local businesses to promote the community and build positive relationships among current and prospective residents, vendors, and clients
• Ensure physical condition of properties regularly meet community standards and adhere to all Fair Housing laws

Requirements

Successful candidates will have:

• 1+ years of management experience in property management, retail or customer service industry
• Prior experience with YARDI preferred
• Ability to analyze and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals
• General math/reasoning/problem solving skills
• Availability for after-hours emergency needs, may include weekends with work beyond 40 hours

 Full-Time Benefits:

• Eligibility for semi-annual merit increases: January and July
• Paid every Friday
• Quarterly Bonus Opportunities – Site team members are eligible for performance-based bonuses each quarter when key KPIs and property metrics are achieved, rewarding strong results and teamwork.
• Medical Coverage: Choice of two medical plans (PPO and HDHP) to fit your needs
• HSA Contributions: Company-funded contributions to your Health Savings Account (HSA) each year
• Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage
• Retirement Savings: 401(k) plan with company match to support your future
• Time Off: Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year
• Emotional Wellbeing: Employee Assistance Program (EAP) for you, your dependents at home, and even children away at college
• Professional Growth: Professional development assistance to support your career goals

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.At Pivotal, we understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable -- and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking -- which is why we're dedicated to adding new perspectives to the team.