Assistant Property Manager

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observation Deck. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of June 30, 2026, ESRT’s portfolio is comprised of approximately 7.5 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X and LinkedIn.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision. 

POSITION SUMMARY

The Assistant Property Manager reports to the Operations Manager and supports the daily operations and financial administration of the Empire State Building, working closely with tenants, building teams, and contractors to address service requests, coordinate operational activities, and maintain strong tenant relationships. This position reports to the Operations Manager.

The successful candidate will be detail-oriented, organized, and proactive, with strong communication skills and a commitment to responsive tenant service. The Assistant Property Manager maintains a regular presence throughout the property, identifies and addresses tenant concerns, and follows issues through to resolution.

The regular on-site schedule is Monday through Friday, 9:00 AM to 6:00 PM. Flexibility to work outside these hours, including evenings, weekends, and holidays, is required as needed to support building emergencies, scheduled shutdowns, tenant activities, special events, and other operational needs.

• Help prepare the annual operating budget and quarterly reforecasts
• Use Yardi to manage purchase orders, invoices, accruals, reallocations, accurate project and general ledger coding
• Review open purchase orders and aging invoices with the appropriate teams
• Prepare operating variance reports, explain material differences from budget and forecast, identify cost and timing issues, and recommend corrective action
• Maintain project cost reports that reconcile approved budgets, commitments, pending changes, invoices, accruals, forecasts, and remaining exposure. Flag potential overruns before commitments are made
• Work with Accounting and Finance to resolve coding and payment discrepancies, support month-end and year-end close, and deliver timely, well-supported management reporting

• Tenants feel heard, informed, and well served, with prompt responses, clear updates, and consistent follow-through
• Service requests reach resolution, with completion confirmed and recurring issues or delays escalated to the Operations Manager
• Daily operations, tenant moves, scheduled work, and events run smoothly through effective coordination with building teams and vendors
• Budget support, financial records, and tenant service charges are accurate, complete, and submitted on time
• Yardi and Prism records remain current, with clear documentation of outstanding items, responsible parties, and next steps
• Building rounds identify concerns early, and timely follow-up helps maintain a safe, clean, welcoming property
• The Operations team can rely on the APM to take ownership of assigned tasks, communicate priorities, and seek guidance when needed

• Strong customer service skills, with an approachable, professional manner and the ability to listen, respond thoughtfully, and follow requests through to resolution
• Clear written and verbal communication, including the ability to prepare tenant notices, explain service updates, and communicate effectively with tenants, vendors, and building teams
• Strong organizational skills and attention to detail, with the ability to prioritize requests, meet deadlines, maintain accurate records, and keep others informed
• Strong understanding of property financial administration, including purchase orders, invoices, tenant charges, budget tracking, and variance reporting
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word, with the ability to organize data, use formulas, and prepare clear reports
• Ability to learn property management systems and follow established workflows; familiarity with Yardi and Prism preferred
• Knowledge of commercial building operations and maintenance, with a willingness to learn ESB’s systems, service standards, and safety procedures
• Ability to work collaboratively across departments, take initiative on assigned tasks, and recognize when an issue requires management attention
• Sound judgment and composure when addressing tenant concerns, competing priorities, or unexpected operational issues

• Bachelor’s degree in real estate, business, finance, accounting, hospitality management, or a related field preferred; equivalent relevant experience
• Two to three years of commercial property management experience, preferably at a large Class A office property
• Hands-on experience with property financial administration, including budget preparation, forecasts, variance reports, purchase orders, invoices, accruals, and tenant billing
• Demonstrated experience delivering responsive customer service and coordinating with tenants, vendors, and building teams
• Experience with Yardi, Prism, or comparable property management systems preferred
• Exposure to union building operations and coordination of after-hours services preferred
• Progress toward an RPA, CPM, or comparable industry credential is a plus

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Periods of prolonged walking inclusive of ascending up and down stairs for building inspections

• Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
• Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
• Dependable – you take a strong sense of ownership and accountability over your work
• Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
• Curious – you consistently look for new ways to work smarter, not just harder
• Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture
• Positive – you possess a service-oriented attitude with excellent follow through

• Competitive base salary and bonus
• Health/Dental/Vision insurance
• Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance
• Voluntary Enhanced LTD Program
• Voluntary Hospital, Accident, and Cancer Programs
• 401(k) with 100% match up to 5%
• Paid parental leave
• Pre-tax transit accounts
• Employee Assistance Program for emotional, financial, and legal support

• Generous paid time off
• Flex remote work time
• Flex Summer Fridays
• Employee engagement programs
• Volunteer time off
• Continuing education
• Complimentary Empire State Building Observation Deck access
• Complimentary gym membership and other wellness benefits
• Employee Discount Programs

ESRT is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, reproductive choices, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Reasonable accommodations that do not create an undue hardship for the Company are available for applicants and employees with disabilities or sincerely held religious beliefs.