Assistant Property Manager (Ashtabula Towers)

About the opportunity  

WinnCompanies is seeking an Assistant Property Manager to join our team at Ashtabula Towers, a 202-unit senior living, affordable housing community located in Ashtabula, OH.  

In this role, you will support the Property Manager in the day-to-day property management operations of the community, including leasing, resident relations, rent collections, accounts payable, accounts receivable, and property administration. This is an excellent opportunity for someone looking to build a career in multifamily housing and property management. 

The selected candidate will adhere to the following schedule: Monday through Friday from 8:00AM to 5:00PM.

Responsibilities:  

• Complete annual and interim recertifications for residents participating in the HUD Project-Based Section 8 program, including obtaining required documentation, verifying household information, calculating income and rent, and maintaining compliant resident files.
• Process applications and support the move-in process, including collecting and reviewing required eligibility and income documentation.
• Serve as a primary point of contact for residents and applicants, providing responsive customer service and clearly communicating documentation, recertification, and leasing requirements.
• Prepare and distribute recertification notices, resident correspondence, lease documentation, and other required property documentation.
• Assist with leasing activities, lease renewals, resident file management, and occupancy-related functions.
• Support rent collection and delinquency processes in accordance with company policies and applicable program requirements.
• Respond to resident questions and concerns and help maintain positive resident relations.
• Assist the Property Manager with general property administration and day-to-day operations.
• Process purchase orders, invoices, accounts payable transactions, and other administrative documentation as needed.
• Maintain accurate records and ensure resident files and documentation are organized and prepared for compliance reviews and inspections.
• Serve as acting Property Manager in the Property Manager's absence, as needed.

Requirements:  

• High school diploma or GED equivalent.
• Previous experience in affordable or subsidized housing, including experience with HUD, Section 8, Housing Choice Voucher (HCV), or similar housing programs.
• Knowledge of HUD documentation, income verification, eligibility, and resident file requirements.
• Experience in property management, affordable housing, leasing, or a related residential housing environment.
• Strong attention to detail and ability to accurately manage documentation and time-sensitive compliance requirements.
• Strong customer service and communication skills, with the ability to explain program requirements and documentation needs to residents.
• Strong organizational skills and ability to manage multiple applications, recertifications, deadlines, and resident needs simultaneously.
• Proficiency with Microsoft Office and web-based business applications.
• Ability to work effectively with diverse residents, colleagues, and vendors.

Preferred Qualifications:  

• Associate's degree.
• Previous experience with HUD Project-Based Section 8, including annual and/or interim resident recertifications.
• Knowledge of HUD eligibility, income verification, rent calculation, and resident file requirements.
• Experience with Housing Choice Voucher (HCV) programs.
• Experience with Yardi, RealPage, or other property management software.
• Experience preparing affordable housing resident files for compliance reviews or audits.