Assistant Property Manager

Description

ABOUT GILLESPIE GROUP

Creative Solutions. Positive Change.

Gillespie Group specializes in the management, development, and reimagination of residential and commercial real estate properties throughout the state of Michigan. We don't just develop and manage buildings – we create energy and foster innovation through our 5-Star Experience. Driven by a relentless creative spirit and a passion for reinvention, Gillespie Group is here to make a difference one inspiring project at a time.

With more than three decades of experience, we've built a portfolio of over 2,000 multifamily homes and 810,000 square feet of commercial-retail space. We believe in adapting to Michigan’s changing needs and constantly rethinking our approach to offer residents and businesses the best possible experience. At Gillespie Group, we’re working to rejuvenate Michigan by investing in the communities and creating interconnected neighborhoods that promote efficiency, growth, and positive change.

For additional information about Gillespie Group, please visit www.gillespie-group.com or connect with us on Facebook, Instagram, and LinkedIn.

OUR CORE VALUES

• Positive Team Players – We are here by choice and passion. We respond with positivity, credit goes to the team, we work hard and play hard, we are focused on the success of our customers, investors and team.
• Creative Solution Oriented – We are trailblazers. We invent and reinvent when called on, we are a catalyst for change – always looking ahead, we listen, we respond, we act.
• Industrious – We’ve got grit. We are driven and hardworking, we do more than is expected, we are resourceful – we work the problem, we work until the job is done, not until the clock chimes.
• Knowledgeable – We know our shit. We are champions of our skill, we live, eat and breathe what we do, always learning, we are growth minded – in constant pursuit of improvement.
• Trustworthy – We do the right thing when no one is looking. We are reliable, we do what we say, we support one another.

POSITION SUMMARY

Assistant Property Managers are key players in building relationships and creating outstanding resident experiences. This role combines leasing, customer service, and property operations to keep communities thriving, occupancy strong, and residents happy. You'll be at the center of it all, helping prospects find their new home, supporting current residents, and partnering with the team to deliver a five-star experience every day.

KEY RESPONSIBILITIES

Leasing, Revenue and Market Performance

• Maintain occupancy goals for the property and establishing goals for the leasing team.
• Develop and implement new lease-up strategies to achieve occupancy goals. 
• Assist in maximizing gross potential rent and minimizing vacancy. This includes establishing rent concessions, lease parameters and commission schedules to meet the goals of the property owner.
• Screening and qualification of approvals for applications, generating lease documents and effective resident communications.
• Maintain product knowledge of assigned property(s) and major competitors’ rates through site visits, online and telephone surveys.
• Administer tours and answer questions for prospective residents.
• Remain knowledgeable about all aspects of property management and the leasing process to provide accurate and helpful information.
• Explore cost reduction opportunities as appropriate and implement them as approved. Analysis should include both long and short-term benefits.

Resident Experience and Retention

• Implement a schedule to conduct move-out walks with residents, explaining any potential damage charges and assisting with a smooth move-outs process
• Implement scheduled follow-ups with new residents at 30,60,90 day.
• Implement a plan for follow up with residents on pending renewals to improve renewal closing ratio at 180,90,60, and 30-day Intervals to ensure a 5-star living experience.
• Follow up with residents upon work order completion within 24 hours to ensure a 5-star experience.
• Positive interactions with all customers.
• Attention to resident concerns and overall resident satisfaction with the property
• Assist in preparation and planning of resident events.
• Maintain and manage calendars efficiently to keep track of resident interactions and scheduled meetings.

Property Operations & Compliance

• Assist the Property Manager in directing the efforts of the on-site staff to ensure apartments are move-in ready and are maintained in a satisfactory manner.
• Monitor ongoing issues. Look for trends and patterns with constant issues, discuss with appropriate management to ensure timely repairs and plan of action.
• Utilize KNOCK, Microsoft Office products and RealPage software for documentation and communication.
• Contribute to cleanliness and curb appeal by walking all property exteriors, hallways, vacant units, and tour routes each morning to ensure 5-star curb appeal experience for prospects and residents.
• Comply with any income-restricted or affordable income program that exists or may exist at the property. This will require any applicable regulatory agreements and ongoing compliance with regards to the reporting process.
• Enforce community policies.

Leadership & Culture

• Assist with training new hires as well as coaching and enhancing current team member skills.
• Leading by example and being a role model for the standards and behaviors consistent with the core values and culture of Gillespie Group.
• Clear and constant communication between the leasing office teams and the service team
• Work collaboratively as part of a team to accomplish property revenue goals.
• Abide by all local, state and federal Fair Housing guidelines.

WORK ENVIRONMENT

• Gillespie Group is an in-person workplace.
• We value in-person collaboration and live by the motto “work hard – play hard.”
• All team members are expected to work onsite Monday through Friday during standard business hours, unless otherwise specified by their role or designated shift.
• Physical Requirements: Prolonged periods of sitting and computer use; occasional movement between buildings; ability to lift up to 15 lbs. Occasionally.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of the working environment.

Requirements

POSITION REQUIREMENTS

• 1-2 years of property management experience
• High-school diploma, bachelor's degree a plus
• Ability to effectively communicate with staff and supervisor
• Proficient in Microsoft Office Suite
• Experience with Real Page or related programs a plus
• Highly motivated
• Strong work ethic with a willingness to learn
• High energy and positive attitude
• Strong conflict resolution skills
• Professional and polished image
• Passion for team development
• Excellent written and verbal communication skills
• Understanding of sales and marketing concepts
• Gillespie Group requires a background and drug screen as a condition of employment.
• A valid driving license, reliable transportation, and current automobile insurance are required.
• The position requires individuals to furnish their own vehicle to fulfill all the job’s functions.

Disclaimer

This posting is not an exhaustive list of duties and responsibilities that may be performed in this position. Gillespie Group reserves the right for supervisors/managers to assign, direct and control the work of employees under their supervision. All duties and responsibilities of this position are essential functions of the position.

Gillespie Group is an equal-opportunity employer.