Assistant Property Manager

Assistant Property Manager
Location: Los Arcos, Poway, CA
Pay Range: $20.00 - $22.00 per hour
Employment Type: Full-Time, Non-Exempt

Join Our Mission-Driven Team

Are you organized, detail-oriented, and experienced in administrative support or property operations? RHF is seeking an Assistant Property Manager to support daily operations at Los Arcos, an 80-unit senior residential community in Poway, CA.

The Assistant Property Manager supports the Property Manager with resident services, administrative duties, financial activities, and regulatory compliance. The ideal candidate is compassionate, professional, and able to manage multiple priorities while providing excellent service to residents.

What You'll Do

As our Assistant Property Manager, you will support daily operations at both communities by:

Administrative & Property Operations:

• Answer incoming calls, assist residents and visitors, and relay messages to the Property Manager or Maintenance team.

• Manage correspondence with residents, staff, vendors, city officials, and other partners.

• Maintain accurate resident and property files and update resident information in OneSite.

• Assist with applicant waiting lists, schedule interviews, and update application statuses.

• Process and track maintenance work orders in OneSite and follow up with residents as needed.

• Coordinate vendor appointments and obtain bids or proposals for services.

• Monitor office supplies and notify the Property Manager when replenishment is needed.

Resident Relations:

• Serve as a point of contact for residents, responding to questions and concerns with patience, professionalism, and empathy.

• Communicate community policies, notices, and updates clearly and respectfully.

• Support positive resident relationships and engagement while maintaining confidentiality.

Compliance & Reporting:

• Assist with annual resident recertifications by gathering documentation and following up with residents.

• Maintain resident files and documentation in accordance with LIHTC program requirements, applicable regulations, and RHF policies.

• Help prepare compliance documentation and reports for audits and inspections.

• Support the Property Manager in maintaining compliance with fair housing requirements and applicable policies.

Financial & Rent Administration:

• Assist with rent collection, record payments, and issue receipts as applicable.

• Track delinquencies and assist with preparing late notices.

• Help identify and resolve payment or account discrepancies in coordination with the Property Manager.

Team & Vendor Coordination:

• Coordinate with vendors and service providers to support timely completion of maintenance and other property needs.

• Communicate operational concerns and updates to the Property Manager promptly.

• Collaborate with staff at both communities to support consistent and efficient daily operations.

• Perform other duties as assigned.

Qualifications

• Minimum of 2 years of office or administrative experience.

• Property management experience preferred.

• Experience with affordable housing programs, particularly LIHTC/Tax Credit, preferred.

• Proficiency in Microsoft Word and Excel; familiarity with OneSite/RealPage preferred.

• Strong organizational skills and the ability to manage multiple priorities and deadlines.

• Excellent verbal and written communication skills.

• Strong customer service and problem-solving skills, with the ability to work effectively with a diverse population.

• Ability to work independently while collaborating effectively with residents, staff, vendors, and other stakeholders.

Why You'll Love Working Here

At RHF, you'll be part of a mission-driven organization with more than 60 years of experience providing affordable housing and services that help people thrive. We believe our employees are essential to that mission and are committed to creating a supportive workplace where you can grow professionally and make a meaningful impact.

We Offer:

• Health, dental, and vision per plan documents

• Nine paid holidays and one personal paid holiday each year

• New hires are eligible for up to 80 hours of paid vacation each year

• Paid sick leave 

• Retirement savings plan

• Flexible Spending Account and Health Savings Account

• Hired applicant will be able to participate in the Incentive compensation program

• Employee assistance and more

• Basic group Term Life Insurance

• Voluntary supplemental life insurance

Equal Opportunity Employer

Retirement Housing Foundation (RHF) is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. RHF prohibits discrimination and harassment of any kind and makes all employment decisions based on business needs, job requirements, and individual qualifications, consistent with applicable federal, state, and local laws.

Apply today and be part of a great team!