Assistant Property Manager
East Lake Management
- Location
- Onsite (Chicago, Illinois)
- Compensation
- $50k - $60k/yr
- Employment
- Full-time
- Level
- Mid Level
About the Role
East Lake Management seeks an Assistant Property Manager to support daily operations of a high-rise residential community. The role focuses on leasing, tenant relations, and maintenance coordination to ensure high standards of service and resident satisfaction.
Skills
Full job details
Assistant Property Manager
We are seeking a motivated and organized Assistant Property Manager to support the daily operations of a residential/commercial property. The ideal candidate will have strong communication skills, attention to detail, and the ability to manage leasing, tenant relations, rent collection, maintenance coordination, and unit turnovers in a fast-paced environment. This position requires a professional, customer-service-oriented individual who can work independently while supporting overall property operations and resident satisfaction.
Key Responsibilities
Rent Collection & Delinquency Management
- Responsible for collecting monthly rent payments and monitoring tenant balances both for residential and commercial tenants
- Follow up on delinquent accounts through calls, emails, and notices
Leasing & Occupancy
- Assist with marketing available units and scheduling property tours
- Respond to lease inquires and manage lead flow with prospective tenants
- Process rental applications, background screenings, and lease paperwork
- Coordinate unit turnovers between move-outs and new move-ins, including inspections, damage assessments, and scheduling necessary repairs or vendor services
- Ensure vacant units are cleaned, maintained, and fully rent-ready in accordance with company standards prior to occupancy
Maintenance Coordination
- Monitor and track work orders from submission through completion while maintaining quality control standards
- Coordinate maintenance requests and schedule vendors or maintenance staff to ensure timely service completion
- Assist with preventative maintenance programs, routine inspections, and overall property upkeep
- Identify and report building, safety, and operational issues while helping ensure prompt resolution
Tenant Relations & Customer Service
- Deliver an elevated resident experience through exceptional customer service, professionalism, and responsiveness
- Address resident concerns with discretion, urgency, and effective problem-solving
Property Operations & Administration
- Maintain organized tenant files, lease documentation, property records, and ensure compliance with company policies and fair housing regulations
- Assist with invoice processing, vendor communication, budgeting support, and other day-to-day administrative operations
- Prepare and track reports related to occupancy, delinquency, leasing activity, maintenance, and overall property performance
- Manage the daily operations of a high-rise residential community, ensuring the property is maintained to the highest standards
- Conduct routine property inspections to ensure company standards, curb appeal, cleanliness, and operational excellence are consistently maintained
Position Expectations
- Demonstrate professionalism, discretion, and a hospitality mindset at all times
- Maintain consistent attendance, punctuality, and responsiveness
- Exhibit polished written and verbal communication skills with residents, ownership, staff, and vendors
- Maintain professional business attire and executive presence
- Ability to prioritize multiple responsibilities independently in a fast-paced environment
- Flexibility to respond to after-hours emergencies when required
- Reliable transportation and ability to travel locally as needed
Qualifications
- 3–5 years of residential, condominium, or high-rise property management experience required
- Proven experience in hospitality, resident relations, and team leadership
- Strong administrative and customer service background
- Proficiency in Microsoft Office Suite, including Word and Excel
- Experience with property management software platforms (YARDI) preferred
- Exceptional organizational, communication, and problem-solving abilities
Preferred Candidate Profile
The ideal candidate is proactive and detail-oriented that thrives in a residential environment and understands the importance of customer service, operational excellence, and resident satisfaction. They possess the professionalism, emotional intelligence, and leadership capabilities necessary to successfully assist in the management a high-end residential community while maintaining the highest standards of service and presentation.