ASSISTANT PROPERTY MANAGER RESIDENTIAL

Job Details: Job Location: The Enclave - Silver Spring, MD, Salary Range: $61750.00 - $77000.00Salary, SUMMARY The Assistant Property Manager supports the Property Manager in the daily operations of both residential rental properties and condominium associations. This role is primarily responsible for assisting with all aspects of property operations, with a particular focus on accounts payable and receivable. Additionally, the position provides advanced administrative and project coordination support, while contributing to leasing, resident and owner relations, vendor management, budgeting, and compliance—ensuring high standards of service and operational efficiency across all property types. BENEFITS: Medical, dental, and vision insurance for the employee at no cost to the employee Additional medical plan options available at a small monthly cost Employee responsible for monthly premiums for additional dependents Health Savings Account (HSA) available depending on medical plan selection. Company contributes monthly ($150/ employee or $300/employee+) LTD, STD, and life insurance for the employee at no cost to the employee Minimum of 160 hours (20 days) of PTO Most federal holidays are observed; the employee’s birthday is observed as a holiday Guaranteed salary raises every year depending on CPI Up to 4% bonus every year depending on previous year’s performance ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned.  General Responsibilities include:  Assist in the management of core property functions, including leasing, resident relations, marketing, maintenance coordination, budgeting, accounts receivable/payable, vendor relations, staff recruitment, and team development.  Maintain awareness of local market trends and recommend strategies to improve leasing outcomes and resident satisfaction.  Communicate regularly with the Property Manager and team regarding apartment availability, traffic trends, and strategies to improve occupancy and leasing performance.  Oversee accounts payable processes to ensure timely and accurate payments.  Manage the purchase order system, including initiating and renewing standing orders.  Set up new vendors, including collecting W-9 forms and credit documentation.  Execute the leasing process in accordance with company standards: greet prospective residents, assess needs, present units, highlight features and benefits, close sales, and conduct follow-up.  Ensure the leasing office, model units, and vacant apartments are presentable and reflect a professional, welcoming environment.  Complete leasing applications, verifications, lease agreements, and required addenda; communicate results to applicants.  Maintain organized files, leasing documents, and operational reports.  Process rent and deposits; scan daily deposits to the bank; update resident accounts to reflect payments and charges.  Maintain accurate and confidential resident records, including move-ins/outs, notices, late payments, and returned checks; research and correct discrepancies.  Support rent collection efforts and minimize delinquency through phone calls, notices, and personal outreach.  Manage the online work order system: assign tasks to maintenance/front desk, follow through to ensure completion and service quality.  Respond to resident concerns promptly and follow through to resolution; escalate issues when necessary.  Monitor resident satisfaction through direct interactions and Customer Satisfaction Surveys.  Provide professional phone support for the management office and assist with overflow coverage as needed.  Prepare routine correspondence, memoranda, and internal communications.  Responsibilities specific to Condominium Association Management include:  Conduct monthly and bi-monthly property inspections and submit reports as required.  Review association financial statements and assist with annual budget preparation.  Maintain working knowledge of governing documents (e.g., declarations, bylaws, rules and regulations).  Stay current with relevant state regulatory statutes and ensure compliance with community policies and procedures.  Prepare and manage requests for proposals (RFPs) for community services.  Collaborate with Board of Directors (BOD) and association committees; attend meetings and provide administrative support as needed.  Maintain organized records for unit files, resident and owner communications, vendor contracts, and association documents.  SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. Qualifications: QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of: Spreadsheet Software (Excel); Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); and Yardi software. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus WORK ENVIRONMENT: The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.