Community Association Property Manager

Summary:  

The HOA Community Association Property Manager is responsible for the management of residential communities managed and/or operated by the Company. The HOA Community Association Property Manager supervises all aspects of day-to-day operations of the HOA communities, including directing subordinate employees, accounting, resident relations, maintenance and repair, security, janitorial services, landscaping, etc.  The HOA Community Association Property Manager assists in the preparation of the annual budget, reporting, and financial performance of the residential communities within his or her portfolio.

Essential Functions:

• Drafts and enforces community rules and regulations governing behaviors that are intended to help maintain a visually appealing community while protecting property values. 
• Monitors community activities, hears complaints from homeowners, and investigates and resolves issues.
• Works directly with the HOA Board and homeowners to mediate a resolution to disputes and/or conflicts.
• Responsible for the general maintenance and upkeep of common areas in a community. 
• Handles the financial matters of the community he or she manages, including the collection of association fees from residents.  
• Facilitates neighborhood meetings, keeps residents up to date on changes to rules and regulations, and serves as an unofficial internal representative of the Company.
• Maintains communication with the HOA Board, association members/owners, and vendors.
• Responds to letters and log calls from owners. 
• Sends notices of annual meetings.
• Collects assessments, ensure bills are paid, and produces financial statements.
• Establishes a draft budget for the HOA Board and implements budget policy. 
• Ensures tax forms are completed and taxes are paid, as appropriate.
• Advises the HOA Board on matters of governance. 
• Refers the HOA Board to other professional advisors (e.g. attorneys, CPAs, engineers) as needed. 
• Maintains files for each member of the association/owner.
• Maintains records for the association.
• Interviews, hires, supervises, and terminates association employees.
• Negotiates contracts on behalf of the community while working with the HOA Board. 
• Monitors contract vendors.
• Accomplishes financial objectives by ensuring collection of dues; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Demonstrates ability to understand financial goals and operate properties in the best interests of the owners and/or the Company.
• Prepare annual budgets and income projections in a timely and accurate manner.
• Provides constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance.
• Represents the Company in a professional manner at all the times.
• Prepares and implements procedures and systems within Company guidelines to ensure orderly, efficient workflow.
• Uses successful techniques and company directives to screen, hire, orient and train new personnel.
• Ensures efficiency of staff through ongoing training, instruction, counseling and leadership.
• Prepares correspondence letters to owners.
• Regular attendance.
• Travel as required. 

Other Functions: 

• Enforces Company policies and safety procedures.
• Regularly updates job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, and participating in professional organizations. 

Mental and Physical Demands: 

• Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals.
• Requires ability to maintain absolute confidentiality of information received.
• Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer. 

Supervisory Responsibilities: 

• The HOA Community Association Property Manager supervises a number of employees within each community. 

Core Competencies/Qualifications: 

• Commitment to the Company’s mission. 
• Four (4) year college degree.
• CAI Certified or CACM Certified
• Two (2) or more years of prior proven leadership experience guiding and managing direct reports.
• Two (2) or more years of demonstrated success as a HOA Community Association Property Manager.
• Proficient in use of Microsoft Office (Excel, Word, PowerPoint).
• Proficient in use of Appfolio software.

• Excellent verbal and written communication skills. 
• Self-motivated with strong organizational, multi-tasking, planning, and follow up skills.
• Ability to work independently as well as in a team environment. 
• Ability to present self in a professional manner and represent the Company image. 
• Demonstrated leadership and project success are expected. 
• Ability to work in fast paced environment.

• Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.
• Self motivated, punctual, detail oriented, and able to work independently.
• Must have excellent organizational and interpersonal skills.