Community Manager

Position Summary

The Community Manager is responsible for the day-to-day operations of an assigned property. The Community Manager will maximize the property’s net operating income and otherwise facilitate optimum performance of the property, which includes effectively managing personnel, leasing, collections, resident services, maintenance, risk management, expense control, revenue enhancement, capital improvements, information reporting, and compliance with applicable laws and company policies.

Essential Duties & Responsibilities

• Interviews, hires, trains, and supervises property staff.

• Plans and prepares associate work schedules, assigns tasks and delegates work, monitors job progress and work flow, reviews work for timeliness and accuracy, and appraises work performance.

• Implements Associate performance actions, such as raises, promotions, discipline, terminations, etc.

• Resolves Associate disputes, promotes Associate retention, and controls Associate turnover.

• Approves all prospective resident applications, discounts and renewal leases, and signs all leases.

• Responsible for collecting, approving, and submitting leasing and other bonuses timely and accurately.

• Maintains budgeted occupancy levels, budgeted rental rates, and other property goals.

• Prepares, executes, and monitors operating budget, ensures expense control, and maintains effective rental collections.

• Prepares, analyzes, and evaluates property status reports, such as financial statements and variance and occupancy reports.

• Accurately prepares and submits property invoices and payroll information in accordance with established guidelines.

• Maintains knowledge of market conditions and develops and implements resident retention, marketing, and advertising programs.

• Manages resident issues such as neighbor disputes, renewal terms, and maintenance repairs.

• Manages vendor selection and vendor relations, so as to ensure quality performance.

• Manages petty cash card usage and reconciliation.

• Maintains organized file system for resident information and personnel records.

• Performs property inspections, so as to ensure visual appeal of property and maintain hazard-free conditions.

• Communicates with supervisor and/or property owners regarding the overall function of the property.

• Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.

• Responsible for reporting general liability claims, workers compensation claims, and property loss claims timely and

accurately.

• Responsible for shopping competitive properties.

• Demonstrates social media activity and experience in managing and creating engaging content across various platforms.

• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.

• Prepares and practices emergency plan, including evacuation, earthquake or inclement weather drills, and determines where people will go in the event of an emergency or disaster.

Skills/Specialized Knowledge

• Ability to read, write, understand, and communicate in English.

• Ability to use a personal computer and has working knowledge of email, Microsoft Word and Excel, and Entrata or other on-site accounting software.

• Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.

• Excellent customer service and interpersonal skills; ability to relate to others.

• Professional verbal and written communication skills.

• Strong organizational and time-management skills.

• Ability to perform basic to intermediate mathematical and accounting functions.

• Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.

• Comprehension of federal fair housing laws and any applicable local housing provisions.

• Ability to multi-task.

• Ability to make quick and effective decisions.

• Ability to analyze and resolve problems.

• Ability to cope with and defuse situations involving angry or difficult people.

• Ability to close a sale.

• Ability to negotiate, influence and gain consensus.

• Ability to successfully delegate.

• Ability to manage a team.

• Ability to conduct interviews.

• Ability to train.

• Ability to set and meet goals.

• Ability to consistently meet deadlines.

• Ability to maintain flexibility and creativity in a variety of situations.

• Ability to maintain confidentiality.

• Ability to drive an automobile.

Required Licenses

• Current driver license and automobile insurance.

• Real estate license (if required by state).

• Other licenses and/or certifications as required by state law.

Other Requirements

• Must maintain professional appearance and comply with prescribed uniform policy.

• Ability to be at work on a regular and consistent basis. This position is 100% in person and on site.

• Ability to work weekends and non-traditional holidays.

• Must be reachable at all times via phone or pager, except during approved time off.

• Must be available to work on-call or when needed due to staffing shortages.

• Some travel may be required.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.

• Frequent climbing, standing, use of fingers, handling, feeling, talking, and hearing.

• Moderate stooping and lifting.

• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.

• Pronounced visual acuity (near and far) and field of vision.

• Ability to judge distances and spatial relationships.

• Ability to identify and distinguish color.

• Ability to lift and/or move up to 50 pounds.

Mental Functions

• Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, communicate, and instruct.

• Ability to tolerate stressful situations.

• Ability to work under moderate to minimal supervision.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).

• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards

• Potential exposure to communicable diseases through frequent contact with public.

• Possible exposure to short-tempered or aggressive people.

• Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.