Community Manager

Community Manager 

Location: On-site | Harlem

Reports to:  Area Director

The US base salary range for this full-time position is $95,000- 100,000  plus discretionary bonus   

• 52 surface parking spaces
• One outdoor refuse collection area
• Two basketball courts
• Open paved and landscaped areas

Role and Responsibilities Overview 

Community Manager Responsibilities 
Primary Focus: Provide exceptional service to clients by ensuring proactive, hands-on management of assigned portfolios, aligning property operations with client goals, and serving as a key point of contact for all client-related matters while maintaining strong on-site presence and asset oversight. The ideal candidates will have prior HUD Section 8 experience, experience in affordable housing/property management, and Spanish language proficiency.

Client Relationship Management 

•  Serve as the primary point of contact for clients, ensuring open, clear, and consistent communication regarding property performance, physical condition, issues, and updates. 
  • Build and maintain strong client relationships by understanding ownership priorities and aligning day-to-day operations and long-term strategies to meet or exceed expectations. 
  • Conduct regular (no less than bi-monthly) check-ins and status meetings with clients to review property metrics, site observations, capital needs, and operational initiatives. 

Budgeting, Reporting, and Communication 

• Collaborate closely with Property Operations/Central Office to prepare annual budgets, monthly financial reports, and weekly operational summaries.
  • Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition. 
  • Support client communication with timely, thoughtful responses to questions, concerns, and ad-hoc information requests. 

Business Plan Implementation 

• Ensure property operations and on-site execution are aligned with the client’s business plan and strategic objectives.
  • Translate client directives into actionable tasks for on-site and central teams, overseeing execution to ensure consistency and accountability.
  • Regularly update clients on the progress of business plan initiatives, including leasing velocity, compliance requirements, maintenance programs, preventative care, and capital projects. 

Service Quality, Asset Oversight, and Issue Resolution 

• Maintain regular on-site presence across assigned properties to ensure assets are well-maintained, operational standards are met, and communities present appropriately. 
  • Conduct routine property walks and inspections to evaluate curb appeal, common areas, resident-facing spaces, and back-of-house operations. 
  • Act as an advocate for the client by proactively identifying operational, physical, or reputational risks and addressing them before they escalate. 
  • Implement a structured escalation process for complex issues, coordinating with Property Operations/Central Office and other departments as needed. 
  • Provide timely updates and resolution paths to clients, ensuring transparency and confidence in management performance. 

Data Collection and Performance Reporting 

•  Collect and analyze property, operational, and resident data to identify trends, opportunities, and areas for improvement. 
  • Partner with the Business Analytics/Reporting team to deliver insights and recommendations that support client objectives and asset performance. 
  • Provide custom reporting as requested, including occupancy, leasing activity, maintenance metrics, resident feedback, and site condition observations. 

Standardization and Process Improvement 

•  Develop and maintain standardized operational and client-service processes to ensure consistency and quality across all assigned communities. 
  • Continuously evaluate service delivery and operational protocols, implementing improvements based on site observations, client feedback, and performance data. 
  • Work with Property Operations/Central Office to integrate technology and streamline workflows that enhance operational efficiency and the client experience. 

Compliance and Risk Management 

• Ensure properties adhere to lease agreements, regulatory requirements, and company policies through regular site inspections, monthly cash controls, and property audit checklists.
  • Partner with Leasing, Maintenance, and Compliance teams to address risks related to physical condition, safety, regulatory compliance, and operational controls.

Education & Experience

• High School Diploma or equivalent required
• Prior experience in Affordable, Project-based Section 8, or LIHTC multifamily housing required; leasing, hospitality, or customer-facing experience is a plus
• Familiarity with property management software (e.g., Yardi) is a plus

Work Environment & Physical Requirements

• On-site office and residential community environment
• Regular walking of the property and interaction with residents
• Ability to lift or carry up to 25 pounds occasionally
• Ability to sit or stand for extended periods

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Perks & Benefits

• We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
• Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.
• Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.
• 401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.
• Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.
• Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.
• Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.
• Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.
• Benefits offerings and employee contributions may vary by plan and are subject to change.