Community Manager

Job Overview

S&S Property Management, Inc. is a full-service property management company specializing in the management of multi-family apartment buildings in Fullerton, California.

We have an exciting opportunity for a motivated, reliable, and experienced Community Manager to lead on-site operations, including direct oversight of property staff, on a 250-unit community in Fullerton, CA . We offer a competitive salary, including commissions, and exceptional benefits: comprehensive medical, dental, vision, 401k plan, paid holidays, vacation days, sick days, housing discount and much more.

ESSENTIAL FUNCTIONS AND DUTIES

Responsibilities include, but are not limited to:

Operations:

• Provide strong, organized and effective leadership in a fast-paced environment.

• Lead, supervise, and coordinate the daily activities of office staff.

• Work with maintenance supervisors to ensure work orders are satisfactorily addressed in a timely fashion and vacant unit turns are delivered on schedule and to Company standards.

• Effective understanding of leasing office and maintenance operations of an apartment community

• Ensure resident files and Yardi data are maintained and accurate

• Ensure prospective Residents (via telephone or in person), determine their needs and preferences, professionally present community and apartments

• Assist Prospective Residents complete lease applications, process verifications, and notify Prospective Residents of the results

• Respond to all Resident inquiries and complaints in a timely and professional manner.

• Accept service requests from Residents and work with maintenance supervisors to manage workflow and prioritization with the Maintenance Team for prompt processing

• Maintain accurate records, issue violation notices, prepare lease documents and related occupancy paperwork.

• Update daily vacancy reports, activity reports, etc. on a daily basis.

• Enforce Company policies and Community rules with prompt conflict resolution and consistent follow-up.

• Maintain awareness of local market conditions and trends.

Financial:

• Collect rents, post payments, and make deposits as directed.

• Keep Resident ledgers accurate and promptly resolve any errors.

• Optimize NOI through consistent monitoring of budget and prompt payment of invoices.

• Customer Service:

• Provide superior customer service and communication to our Current Residents and Prospective Residents

• Maintain positive relations with Vendors

• Coordinate closely with vendors and maintenance staff to ensure unit readiness, preventative maintenance, and capital projects are executed efficiently

QUALIFICATIONS AND DESIRED SKILL SET:

• Minimum 5+ years residential property management experience and 3+ years prior Community Manager experience in a 200 unit+ multi-family community.

• Demonstrated experience leading and supervising on-site staff

• General office, bookkeeping and sales skills

• Positive attitude with excellent oral and written communication skills

• Computer literate, including Microsoft Office Suite

• Team Oriented

• Experience with Yardi property management software

• Understanding of Landlord-Tenant Law and Fair Housing Laws

Successful completion of background check, credit check, E-verify, and drug test required for all team members. Compensation varies with experience. We are an Equal Opportunity Employer.

If you would like to be a part of our growing S&S team and meet the requirements, please apply today! We look forward to hearing from you.

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee discount

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Retirement plan

• Vision insurance

•   Employee housing discount – 50% off rent at participating company properties