Community Manager

Continental Properties is looking for an experienced and customer centric Community Manager for our brand-new Springs at Polo Club residential apartment community located in Lexington, KY.

Our Community Manager is an essential business leader responsible for the successful operations of their community. You will provide an exceptional living experience for all residents while creating a positive and productive work environment for the team. You will report to the Regional Director/Vice President.

Position Specifics

• Full-Time
• Additional earning potential through position-specific performance incentives

Essential Responsibilities:

CEO of Your Community 

• Develop and manage operating budgets, drive revenue through strategic sales, marketing, customer service, and strong knowledge of submarket, and ensure the community is hitting its performance goals 

Providing an Exceptional Resident Experience  

• Deliver an exceptional customer experience by bringing a courteous, professional attitude to every interaction while ensuring our community always looks its best by inspecting and preparing tour-ready units and maintaining a clean, inviting model and tour path daily 

Team Leadership & Culture 

• Hire top talent, invest in their growth, and create a culture of engagement and development that keeps people motivated and thriving in a dynamic workplace that embraces new technology. Build a strong culture at your community that fosters teamwork, accountability, and results!  

Day-to-Day Office & Community Operations 

• Oversee day-to-day operations while ensuring residents feel valued, heard, and proud to call your property home. Compile and present monthly performance KPI and financial reports, providing comprehensive analysis of historical data and outlining a strategic plan to enhance future outcomes.

Skills for Success:

• Brings 3+ years of residential community management experience with a proven track record of leading and developing high-performing teams. 

• A sharp business mind with hands-on experience building budgets, driving NOI growth, and an unmatched commitment to delivering an exceptional resident experience 

• Tech-savvy and ready to hit the ground running experience with Onesite, Ops Technology, AIRM, Funnel, and Compliance Depot is a plus 

• Thrives in a flexible schedule environment—including evenings, weekends, and holidays and is comfortable balancing desk work with being on your feet, touring the community, and staying active throughout the day 

Why You'll Love Life at Continental:

Our award-winning culture fosters innovation and empowers our team members to lead. Here are some of the reasons that our team members continue to vote for us as a Top Workplace:

• Career Growth: You'll have the tools, training, and opportunities for a meaningful career with long-term growth potential. We invest in your learning & development with paid professional memberships, certifications, and tuition reimbursement.
  
  
• Mental Health & Wellness: Your well-being matters. We provide comprehensive mental health support including but not limited to 8-free counseling sessions per year and access to additional wellness resources.
  
  
• Balance: We recognize that balance varies for everyone, and we support our team members with that in mind. Recharge with generous vacation time, 9-paid holidays, and 4 company-paid half-days during designated months.
  
  
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture. Learn more about recent Continental events here!
  
  
• Culture of Belonging: The Continental IDEA (Inclusion, Diversity, Equity, & Allies) is our commitment to evolving our culture where team members feel a sense of belongingness each day. Our You Belong Here Initiative and Business Resource Groups focus on fostering an inclusive and equitable work environment for all.
  
  
• On-Site Living: Enjoy the convenience and luxury of living steps away from work with a discount on our on-site apartments.
  
  
• Performance Incentives: Reap the rewards with our enticing incentive programs, from additional earning potential on new leases and renewals to quarterly and year-end bonuses based on community performance. Whether you're in management or maintenance, we offer a variety of financial incentives tailored to help you thrive and grow with us!
  
  
• Industry-Leading Benefits: Enjoy a comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
  
  
• Family Support: Support your growing family with 6-weeks paid parental leave and with family-forming & fertility resources (up to 12-weeks leave for birth mothers).
  
  
  

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We comply with the Americans with Disabilities Act (ADA), and all applicable state and local fair employment practices laws, and are committed to providing equal employment opportunities to qualified individuals with disabilities.

For the benefit of our residents, the communities we serve, and our co-workers, all applicants are required to pass a post-offer criminal background check prior to joining the Continental team.

We are committed to fair and equitable compensation practices. The posted salary range represents our good faith estimate of the base salary for this role at the time of posting. Final compensation is based on a variety of factors, including a candidate’s experience, skills, qualifications, and internal equity. This range does not include bonus potential or other forms of compensation and benefits.

Salary: $70,000- $85,000 Per year