Community Manager - Album Matthews

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Community Manager leads the daily operations of an Active Adult community, ensuring exceptional resident experiences, strong financial performance, and full regulatory compliance. This role oversees onsite team members, coordinates resources and activities, and cultivates a vibrant, inclusive environment that supports the lifestyle and needs of active adults aged 55+. The Community Manager serves as the primary liaison between ownership, residents, and the onsite team, driving operational excellence and long-term community success. Adherence to company policies and procedures, as well as compliance with Fair Housing, ADA, FCRA, and all applicable housing regulations, is essential.

JOB DESCRIPTION

• Responds promptly to resident concerns, complaints, questions, and requests, and takes appropriate action to resolve and address issues. Handles escalated resident disputes with empathy and problem-solving.
•  Completes various required accounting, financial, administrative, operational, and other reports, and performs other duties as assigned or as necessary, ensuring accuracy and timeliness.
• Serves as the liaison with ownership, investors, and regional/asset management teams. Leads ownership/partner site visits, providing performance updates, market insights, and suggestions to improve overall performance and financial success of the property. Provides recommendations for long-term asset preservation, revenue growth, and expense control strategies.
• Oversees hiring, onboarding, and training, and manages performance and professional development of team members in accordance with Company policies, values, and business practices. Ensures team members are current on all required trainings and certifications, and any/all performance issues are appropriately and promptly addressed. 
• Oversees the lease enforcement process by making periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease. Enforces community rules and lease policies to maintain a safe and orderly environment. Coordinates with legal counsel for evictions, lease disputes, and compliance matters.
• Conducts interactive Daily Huddles, regular one-on-one coaching/check-ins, and annual reviews. Meets regularly with team members to understand and assist in completion of their required responsibilities and annual goal setting. Keeps them informed of resident situations as necessary. Shares team and community goals and engages them to understand their role in helping the team in accomplishing them.
• Supervises sales activities to achieve the community’s revenue and occupancy goals. Monitors leasing team performance and metrics (closing ratios, lead conversion, traffic sources, and lead management). Conduct community tours as needed and ensure model and vacant units are in good standing and tour ready.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports. Oversees accounts payable/receivable, invoice approvals, and vendor billing accuracy. Develops and executes strategies to drive NOI (net operating income) through rent growth, ancillary income opportunities, and expense control.
• Conducts regular community inspections and takes appropriate actions to maintain safety, cleanliness, curb appeal, ensure preventative maintenance schedules are executed and that amenities are fully operational.
• Promotes resident satisfaction and retention by building a strong community culture while monitoring and responding to resident satisfaction surveys and online reviews in order to maintain strong reputation management.
• Oversees budget creation, forecasting, and monthly variance reporting. Prepares and presents financial performance updates to ownership/asset managers.
• Maintains confidentiality of pertinent personal information concerning residents and staff.
• Analyzes, and interprets local market and economic trends that may impact the community, understands the competitive market set and implements short- and long-range marketing and leasing strategies to achieve the community’s occupancy and revenue goals, and adjust pricing and marketing strategies.
• Directs and supports maintenance/service operations, ensuring timely work order completion and preventive maintenance programs.
• Manages vendor contracts, insurance compliance, and risk management initiatives, including incident reporting, insurance claims and conducting team safety and OSHA trainings.
• Maintains and stays current on all applicable/required community licenses, inspections, certifications, permits, etc.
• Forecasts and tracks capital expenditures in alignment with ownership objectives. Manages vendor contracts, procurement, and ensures timely completion of capital projects. Oversees capital projects and unit upgrades/renovations.
• Represents the community and the company in the greater community including attendance at inside and outside events and activities and participates in outreach marketing efforts. Evening and weekend work may be required.
• Performs other duties as assigned which relate to the success of the community and the brand.
• For California Only: Community Managers working in California are responsible for managing the lease process by utilizing the California specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.

BASIC KNOWLEDGE & QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
• 4-6 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict resolution, and customer service skills.
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative member of a team.

SPECIALIZED SKILLS:

• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
• Incumbents must have valid driver’s license to drive a golf cart on property and must ensure all other on-site staff that has access to drive the golf cart also has a valid driver’s license.
• Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents. 
•  Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
• Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.

TRAVEL / PHYSICAL DEMANDS:

• Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. 
• Incumbents must be able to physically access all exterior and interior parts of the community and amenities.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
• Routine, local travel may be required to make bank deposits, attend training classes and outreach events, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.