Community Manager - Baker Tower Apartments

Baker Tower Apartments is looking for an experienced Community Manager who knows that exceptional property management is about more than hitting occupancy targets—it’s about leading people, creating a great resident experience, and taking ownership of the performance of the community. This is an opportunity for a confident, hands-on property management professional who enjoys being in the center of the action. You’ll have the autonomy to lead day-to-day operations, develop your onsite team, build strong resident relationships, and identify opportunities that improve both the community and its financial performance.

This is an opportunity to lead a community you can be proud of. You'll have the ability to influence financial performance, develop talented employees, improve the resident experience, and make a measurable impact on the success of your property. 

FINANCIAL PERFORMANCE

1. Monitor financial performance, budgets, and variances and proactively communicate opportunities or concerns.
2. Develop and manage the community operating budget while identifying opportunities to increase revenue and control expenses.
3. Monitor market conditions, competitive properties, and trends that may impact performance.
4. Manage rent expirations, renewals, and increases in alignment with budget goals and market conditions.
5. Review operating reports and translate the numbers into actionable recommendations.
6. Identify capital improvement and repair opportunities and assist with scopes of work, bids, contracts, negotiations, and project execution.
7. Look for opportunities to maximize the value and performance of the community.

LEADERSHIP & TEAM DEVELOPMENT

1. Interviewing, hiring, onboarding, training, coaching, and evaluating team members.
2. Setting clear expectations and providing the direction and resources employees need to succeed.
3. Creating accountability while recognizing and developing individual strengths.
4. Conducting regular team meetings and maintaining consistent communication.
5. Ensuring employees complete required training and development programs.
6. Building a collaborative team culture focused on professionalism, ownership, and exceptional service.
7. Leading by example and stepping in to support the team when needed.
8. Working closely with other departments and leadership to achieve community and company goals.

RESIDENT EXPERIENCE

1. Build and maintain strong relationships with current and prospective residents.
2. Respond to resident concerns with professionalism, urgency, and sound judgment.
3. Ensure resident requests and service needs are addressed appropriately and timely.
4. Partner with the maintenance team to ensure work orders, preventive maintenance, and property standards are consistently maintained.
5. Plan, support, and participate in resident events and community activities.
6. Identify opportunities to improve resident satisfaction, engagement, and retention.
7. Create an environment where residents feel valued and respected.

OPERATION & ADMINISTRATION

1. Ensuring accurate and timely payroll and timesheet submissions.
2. Reviewing and approving invoices and ensuring vendors are paid appropriately and timely.
3. Overseeing rent collection and other community income.
4. Reviewing daily, weekly, and monthly reporting for accuracy and completeness.
5. Using operational reports to identify trends, opportunities, and areas requiring attention.
6. Maintaining organized and accurate community records.
7. Ensuring company policies, procedures, and operational standards are consistently followed.

LEASING & MARKETING

1. Lead and support the community's leasing and marketing strategy.
2. Monitor traffic, leasing activity, closing ratios, occupancy, and retention.
3. Evaluate market conditions and competitor activity to identify opportunities and potential challenges.
4. Ensure marketing programs, promotions, and advertising are effective and aligned with community goals.
5. Review rental applications in accordance with company policy and applicable requirements.
6. Coach leasing team members and provide additional training when performance opportunities are identified.
7. Develop and execute effective resident retention and renewal strategies.
8. Regularly inspect common areas, models, vacant apartments, and the overall property to ensure the community is presented at its best.

Qualities we are seeking:

• 2-3 years' experience as a community/property manager
• Yardi (or industry-related software) is preferred
• Detail and task oriented
• Proven decision-making abilities

What are the perks at MAXX Properties as a Community Manager?

• 17 Days of PTO (accrual based) to START with an additional day of PTO with each year of service (5 unused days of PTO can carry over to the following year)
• 40 hours of Sick and Safe Time (100% of unused Sick and Safe hours can be carried over to the following year)
• Industry competitive salary with monthly move-in, renewal, delinquency (when applicable), and SatisFacts bonuse
• One of the most comprehensive benefits packages in the industry
• Rental discounts at any MAXX Property effective on your first day
• Tuition reimbursement towards work-related courses of up to $2,500/year
• Reimbursement on children’s education/extra-curricular activities (up to $750/year)
• $500 Employee Referral Program
• $300 annual gym reimbursement 

About MAXX Properties

For 90 years, MAXX Properties has built a strong reputation as a trusted owner and operator of multifamily communities across the United States. Today, our portfolio includes more than 35 communities and 9,000+ apartment homes spanning seven states. With corporate offices in New York and Denver, our teams combine national scale with a hands-on approach to property operations, resident service, and community management.

#HP123