Community Manager

MSI, LLC has been serving Homeowners Associations of the Colorado Front Range since October 1982. For four decades, we have become the market leader as the premier provider of Association management services, while we have continued to maintain the personal approach of a small company. MSI brings value and an ethical and responsible approach to Association management, and we bring those high standards and honesty to every community we serve.

Beginning in 2020, MSI, LLC entered into a partnership with Associa Management, an international association management company. MSI operates as an independent branch of Associa, as our parent company. 

Benefits Summary:

• World-Class Training
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Employee Referral Bonus Program
• Hybrid: In Office/Work From Home Schedule

Compensation:
$58,000 - $62,000; direct experience highly considered.

Job Summary: MSI is seeking a Full-time, Exempt Community Manager for our Colorado Springs, CO office. This position serves as the primary focal point of service and information for assigned Homeowners Associations. Community Managers serve as liaisons between the Association Board of Directors and Homeowners regarding covenant violations, attend board meetings, and prepare management reports and financial summaries to boards on a monthly basis. Professional position, Monday through Friday with some evening meetings required. 

An "On Call" team is available for all after-hour emergencies. Company vehicles are available for weekly inspection days.

This position has the opportunity to be a hybrid remote position, but candidates must be based in Colorado as visits to HOA meetings and communities are required.

Responsibilities:

• Supervise the operation and administration of the Homeowner Association in accordance with the management agreement and the Homeowner Association's policies and procedures.
• Responsible for knowledge of all aspects of assigned associations including:

• Legal Documents
• Financial Reports
• Maintenance Responsibilities
• Contracts Prepare and submit initial annual budgets to associations.

• Provide and/or oversee recommendations to the Homeowner Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Administer and oversee contracts between the association and contractors, to ensure services are performed in a satisfactory manner.
• Assign work orders for routine maintenance/repairs and follow-up to ensure that work is completed satisfactorily. Solicit bids as needed.
• Facilitate meetings of the Homeowner Association's members or Board of Directors to provide information, answer questions, give advice and obtain instructions. Minute preparation to record meetings.
• Conduct numerous weekly inspections of each community utilizing the Company vehicle to determine:

• Condition of Grounds
• Covenant Violations
• Architectural issues
• Status of Work Orders

• Maintain accurate, current logs to provide documentation for:

• Covenant Violations
• Work Orders
• Design Review/Architectural Requests

Education Requirements:

• High School diploma or equivalent required
• Associates Degree (A.A.) or commensurate experience preferred

Experience and strong skills:

• Professional communication and customer service
• Time management, prioritization, and organization
• Problem-solving
• Self-motivation and working independently
• Meeting deadlines and following up on tasks
• Public speaking
• Leadership and initiative
• Understanding financials/budgets
• Working knowledge of computers, including Microsoft Office suite
• Valid Driver's License with a clean driving record
• Willingness to learn
• Ability to adapt to change
• Community Managers are expected to put in the necessary time to get the job done

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand and walk; use hands to handle or feel; reach with hands and arms, and talk and hear. Additional physical requirements include:

• Ability to type for 4 to 5 hours per day
• Ability to lift up to 25 lbs., occasionally
• Ability to walk for 60-90 minutes at a time outdoors which may include walking in adverse weather conditions
• Ability to drive and sit in an automobile for 4-6 hours in a day, which may include driving at night or in adverse weather conditions