Community Manager - Multifamily & Affordable Housing

Position: Community Manager: Reports to Regional Manager:

POSITION SUMMARY: 

The Community Manager is responsible for assisting the Regional Manager in maintaining the physical asset and maximizing the financial returns from that asset by the owner’s objectives. Has full responsibility for managing the day-to-day operations and direction and supervision of all staff to achieve the financial and occupancy goals of the community while maintaining the property in good physical condition and appearance. 

JOB SPECIFIC COMPETENCIES: 

• Hire, train, and empower staff and build a cohesive team to achieve the property’s goals and objectives. 
• Adhere to and ensure that all on-site personnel adhere to Columbia Residential’s safety program policies and procedures. 
• Attend to the needs of residents, potential residents, vendors, and associates in a manner utilizing advanced skills in customer service to ensure that both the internal and external customers are treated with respect, have their concerns properly addressed promptly, and are given proper information regarding policies, procedures, and practices. 
• Inspect each vacated unit to determine necessary repairs and maintenance before the next move-in, Re-inspect the unit following the completion of maintenance activities and before next move-in.
•  Assists in preparation of annual budget to maximize income, control expenditures and maintain financial objectives to meet pre-determined budgetary goals. 
• Supervises overall daily operations of the community, including, but not limited to marketing, unit and exterior property inspections, and capital improvements. 
• Perform related administrative duties, such as preparation of reports, processing of forms and documents, preparation and monitoring of the annual budget, performance of all duties related to the purchase of goods and supplies; processing of all associate forms and documents; scheduling associate work time and leave time; performance of duties of subordinate employees in their absence assuring compliance with all applicable local, state and federal guidelines. 
• Prepare and/or present information vital to the interests of the residents and associates in a timely and accurate manner.
• Manage and oversee any critical incident that occurs on the property including resident, associate, or property incidents, and handle all community emergencies. 
• Responsible for all community cash management functions consisting of accounts receivable/payable and cash receipts. 
• Responsible for maintaining an accurate inventory of tangible assets analyzing budget variances and submitting written findings to the Regional Manager. 
• Affordable Housing: Supervise the on-going compliance requirements and the annual compliance audits.

POSITION QUALIFICATIONS:

 Education: 

• High School Graduate or General Education Degree (GED) for consideration. 
• Associate’s degree or equivalent from a 2-year college or Technical School preferred.

Experience/Specialized Knowledge Required:

• Business and management principles involved in sales and customer service, strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. 
• At least two years of related experience. 
• Property Management Software. 
• Low-Income Housing Tax Credit (LIHTC), Land Use Restriction Agreement (LURA), and Land Use Restrictive Covenants (LURC). 
• Individuals assigned to the Public Housing Portfolio must possess or be able to obtain within12 months from employment, Certified Manager of Housing and Certified Manager of Occupancy certifications.

Other Requirements: 

• Completion of in-house training within the first 90 days of employment. 
• Passion – Enjoys the work that they do demonstrates a pleasant demeanor on the job and shows desire for success. 
• Entrepreneurial Spirit – Exhibits behavior that is consistent with the Vision, Mission, and Core Values of the Company; makes working environment enjoyable for self and others.

This job description should not be considered all-inclusive. It is merely a guide of expected job duties and responsibilities. The duties and responsibilities described are not permanent and may be modified an any time. At the request of management, an employee may be asked to perform additional duties within the scope of our work with little to no advance notice.

Our Mission:

To provide quality affordable housing for low and moderate-income families.

To provide an environment for its team members to excel and be recognized and rewarded for their accomplishments.

To provide the principals and partners a fair return on their effort and investments.

Core Values:

EXCELLENCE | INTEGRITY | RESPONSIBILITY | RESPONSIVENESS |RESPECT | CHARACTER