Community Manager PSH

Community Manager (Permanent Supportive Housing - PSH) - Zephyr | San Diego, CA

Who We Are: Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment.

What We Are Looking For:
We are seeking a PSH Community Manager to oversee the operations and management of our affordable apartment community at Zephyr in San Diego, CA. As the Community Manager, you will play a critical role in maintaining high standards of resident satisfaction, apartment maintenance, marketing and financial performance for this affordable property.

This is a full-time position with full benefits. Pay range: $30.00 - $31.50 per hour.

Key Responsibilities:

• Oversee daily operations of an affordable multi-family apartment community, ensuring the property remains a safe, well-maintained, and welcoming environment for all residents.
• Lead, mentor, and supervise on-site apartment staff, providing guidance on customer service, leasing, and resident relations to ensure the apartment community operates smoothly.
• Manage the leasing process for the community, including marketing available units, conducting tours, processing applications, and executing leases for new residents.
• Ensure the financial performance by creating and maintaining budgets, preparing monthly financial reports, and monitoring expenditures.
• Conduct regular inspections (interior and exterior) to ensure the community is well-maintained and ensure compliance with company and regulatory standards.
• Administer resident programs and services, focusing on building a strong apartment community and maintaining high resident satisfaction.
• Oversee renovations, including interior and exterior updates, ensuring projects are completed on time and within budget.
• Ensure compliance with housing regulations
• Handle resident concerns and complaints professionally, striving to resolve issues quickly and fairly.
• Prepare and submit annual operating budgets and conduct quarterly budget reviews.
• Maintain records for all resident transactions, including move-ins, move-outs, rent collections, and renewals.
• Foster a team-oriented environment, working closely with corporate leadership and staff to achieve community goals for the complex.
• Ability to drive for business purposes to include, bank deposits, community supplies, competitive analysis of neighboring communities, and other duties as assigned.

Permanent Supportive Housing has specific skills that are required:

• Develop and maintain productive relationships with community neighbors, including police and fire departments.
• Respond to and provide relevant information/reporting of emergencies or crises within the community including but not limited to mental health, conflicts resolution, and incidents of violence or substance abuse. Work closely with relevant agencies and authorities to ensure the safety and well-being.
• Develop of maintain productive relationships with ownership groups, and supportive housing agencies.
• Effectively work with case workers to resolve resident issues while maintaining confidentiality and abiding by local, state, and federal laws in property management.
• Comply with property-specific requirements for supplemental documentation. Ensuring all corresponding programs receive supplemental documentation and approvals as outlined in the programs offered at your location.
• Maintain monthly, weekly, daily reporting with Senior Management and Ownership group as outlined by property programs.
• Crisis Intervention: Be prepared to respond to emergencies or crises within the community including mental health, conflicts resolution, and incidents of violence or substance abuse. Work closely with relevant agencies and authorities to ensure the safety and well-being of residents.

Who You Are: (Requirements of the Position)

• You have 2-3 years of experience in property management, specifically in supervising and managing affordable apartment communities.
• Experience with Permanent Supportive Housing (PSH) housing is required.
• You have hands-on experience in overseeing the daily operations of a multi-family apartment community, with strong leadership skills.
• You have a strong understanding of financial reporting, budgeting, and rent collections specific to apartment communities.
• You are proficient with property management software, such as Yardi and/or MRI, particularly in managing apartment records and financials.
• You have excellent communication skills (both verbal and written), with the ability to effectively engage with residents, staff, and vendors.
• You possess strong organizational skills and attention to detail when managing operations.
• You are passionate about delivering top-tier customer service and fostering a positive community for residents.
• You are physically able to lift and carry items weighing up to 25 pounds.
• You have a valid driver’s license and proof of automobile liability insurance.

Why You'll Love Working Here:
CONAM Management Corporation is more than just a job — it’s a career where you can grow and be recognized for your expertise in Property Management. We offer a competitive pay, comprehensive benefits package, that make working at CONAM even more rewarding.

Our benefits include:

• Medical, dental, vision insurance
• Pet insurance
• Life insurance and identity theft protection
• Paid sick and vacation time
• 401(k) plan with company match
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Additional perks: Service award days, floating holiday, early earned wage access and more

At CONAM, we pride ourselves on our culture of excellence and commitment to fostering an inclusive, diverse, and supportive work environment.

Additional Information:

• This position is contingent upon passing a background check, employment verification, drug screening and valid driver’s license and auto insurance.
• CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirement of the law.
• We are an Equal Opportunity Employer and encourage all qualified candidates to apply.

Ready to make an impact?
If you're excited about joining a team that values your skills and offers great benefits, click “APPLY”.

Pay Bands: Pay bands are established based on geographic location, internal equity, market conditions, and candidate qualifications. We provide competitive compensation based on experience and qualifications.