Director of Property Management

Description

Operational Excellence 

· Execute operational strategies and best-in-class practices throughout the entire portfolio of managed assets. Collaborate with industry leaders to further develop and enhance best-in-class operational standards.

· Establish and monitor portfolio-wide checks and balances to ensure a high level of quality in operations and compliance with existing management agreements. 

· Oversee operational Key Performance Indicators (KPIs) to monitor operational and financial performance.

· Encourage continuous improvement of philosophy and culture throughout the organization 

· Drive execution to ensure properties are successfully transitioned and onboarded to the Colliers | Wisconsin platform.

· Collaborate with the executive leadership team as well as other department heads to ensure all goals are clearly communicated and aligned. 

· Participate in quarterly planning sessions.

Staff Development 

· Lead, manage, coach, and motivate all management staff.

· Provide guidance in effective recruitment, selection, performance management, development, and retention of high-caliber management staff to carry out property management goals. 

· Mentor staff in strengthening their competencies, along with implementing a career development plan, resulting in an effective retention program for key personnel. 

· Recognizes expertise and empowers peers and employees to build a dynamic team that is viewed by others as highly productive, capable, and the best in the industry. 

Financial Oversight 

· Ensure timeliness and accuracy of financial and management reports to third-party clients, including budgets, monthly financial reporting, annual CAM estimates, and reconciliations. 

· Integrate with in-house accounting team to ensure a smooth transition of new assets. 

· Review the profitability of the portfolio and properties on an annual basis and make recommendations regarding the current portfolio.

Client Satisfaction 

· Develop and preserve ongoing client care and development programs focused on retention and growth.

· Serve as a strategic business partner to build strong positive relationships with existing clients, ensuring a high satisfaction level.

New Business Development 

· Assist the Market Leader in the identification of opportunities for growth and offer input on prospects for business growth opportunities. 

· Review and recommend management fee structures for new or existing opportunities.

· Participate in new business pitches and presentations.

· Integrate with the internal DNA team on the preparation of new business proposals. 

· Assist the CFO in negotiating management agreements and determining onboarding timelines and deliverables.

Community  

· Maintain strong, collaborative relationships in the local community and support community initiatives aligning with organizational core values.

· Actively participate in community real estate events to promote Colliers in the marketplace.

Requirements

Education: Bachelor’s degree in real estate, business administration, finance, property management, or a related field. 

Certifications:  CPM (Certified Property Manager), RPA (Real Property Administrator), or similar. Real Estate Sales License.

Experience: Usually 7–10+ years in commercial property management, with several years in a management or leadership role. Property expertise: Strong knowledge of office, retail, industrial, or mixed-use properties, depending on the portfolio. 

Financial management: Experience with operating budgets, CAM reconciliations, financial reporting, forecasting, NOI optimization, and expense control.