District Facilities Manager

Customer Service & Business Partnership 

• Serve as the primary GWS point of contact for business groups across the district, delivering a consistently high-touch, responsive service experience.
• Build trusted relationships with campus leaders, executive support teams, and employee populations; anticipate needs and resolve escalations with urgency and professionalism.
• Actively gather and act on employee and stakeholder feedback, translating it into service adjustments and workplace improvements.
• Set and manage service expectations across a diverse customer base, balancing competing priorities with transparency and sound judgment. 

Cross-Functional Leadership & Influence 

• Lead through influence across planning, projects, finance, HR, security, events, and business group partners—driving alignment without direct reporting authority.
• Partner across strategic planning and operational execution to align facility services with business priorities and performance metrics.
• Maintain alignment with Tier 1 vendor partners (integrated facilities management, food service, and security) and hold partners accountable to service, safety, and budget commitments.
• Represent GWS in emergency response planning, corporate policy development, and cross-org forums. 

Day-to-Day Operations 

• Own the seamless operation of multiple Bay Area campuses, coordinating facility changes and equipment layouts to optimize space and cost-efficiency.
• Manage vendor relationships across janitorial, maintenance, and security services, owning work order processes and service delivery standards.
• Ensure compliance with safety codes, building regulations, internal standards, and environmental and regulatory reporting requirements. 

Commute Program Management 

• Lead the SVC Commute Sync initiative in partnership with transportation and workplace stakeholders.
• Evaluate shuttle routes, parking logistics, and alternative transportation options, adjusting services based on employee feedback and evolving commute needs. 

Dining Program Oversight 

• Partner with food service vendors to oversee dining operations and ensure dining environments meet health, safety, and employee experience standards.
• Align dining services with organizational sustainability and wellness goals. 

Office Experience & Executive Space Strategy 

• Manage shared space expectations in collaboration with Events/ Enventions/EC teams.
• Oversee enhancements to signage, lighting, and ergonomic furniture installations. 

Occupancy Planning 

• Drive space forecasting and move coordination as part of Bay Area Occupancy Planning & Strategy.
• Collaborate with real estate and project partners on space design reviews and optimization efforts. 

Real Estate Strategy 

• Contribute to long-term real estate portfolio planning and participate in vendor selection, lease negotiations, and site evaluations.
• Attend strategic forums such as the Monthly Portfolio Planning Review and site-level project overviews to align on growth initiatives. 

OpEx & CapEx Budget Management 

• Manage to a 2% OpEx budget variance and maintain a 10% variance target for CapEx.
• Apply Root Cause Analysis (RCA) to monitor and address unplanned spending.
• Collaborate with facilities, food service, and project partners on financial forecasting and resource allocation.
• Participate in monthly project and operations reviews to align safety and budget priorities. 

Additional Scope 

• Partner with HR to maintain a safe and healthy work environment.
• Support facilities engineering initiatives to optimize building systems and asset performance.
• Champion innovation by integrating emerging technologies that enhance the employee experience.
• Embody our Culture | Microsoft Careers and Our Mission and Values | About Microsoft. 

Required Qualifications

Master's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 2+ years multinational corporate environment experience OR Bachelor's Degree or equivalent degree in Business Administration (BBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 4+ years multinational corporate environment experience OR equivalent experience. 

Additional/Preferred Qualifications 

• Master's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 4+ years multinational corporate environment experience OR Bachelor's Degree or equivalent degree in Business Administration (MBA), Finance, Engineering, Architecture, Construction/Project Management, Technology, Design, or related field AND 6+ years multinational corporate environment experience OR equivalent experience. 
• 3–5+ years of experience in corporate facilities management or related disciplines.
• Demonstrated excellence in customer service in a high-touch, client-facing workplace or hospitality environment, including executive-level stakeholder support.
• Proven ability to influence without authority and drive alignment across multiple functions, vendors, and business groups.
• Experience managing multi-site campus operations and Tier 1 outsourced service providers (integrated facilities management, food service, security).
• Experience with amenity programs—commute/transportation and dining—in a large corporate campus setting.
• Occupancy planning and move management experience, including business continuity and emergency occupancy layouts.
• Demonstrated OpEx and CapEx budget ownership with variance management and root cause analysis.
• Exceptional communication, collaboration, conflict resolution, and stakeholder management skills.
• Strategic thinker with strong analytical and problem-solving capabilities.
• Familiarity with sustainability, energy management, and workplace safety programs.