Facilities Manager – Job Description

Organizational Overview

Position Summary

Key Responsibilities

• Facilities Operations & Maintenance

• Oversee the condition, safety, and functionality of all SVDP-owned and leased facilities.
• Manage and prioritize daily work orders, preventive maintenance schedules, and emergency repairs, with accountability for consistent use of the work order system.
• Use the work order system to schedule work, set priorities for direct reports, and maintain accurate, timely records on assigned tasks, completed work, labor, materials, and follow-up needs.
• Supervise and support facilities technicians in execution of maintenance, repairs, and safety checks.
• Assign tools, equipment, and other resources to ensure the team is properly equipped to perform required work safely and efficiently.
• Ensure proper functioning of all building systems (HVAC, plumbing, electrical, security, etc.).

• Team Leadership & Supervision

• Hire, train, and manage a team of in-house facilities technicians.
• Assign tasks, set expectations, and ensure accountability for timely, high-quality work.
• Foster a culture of safety, responsiveness, and collaboration aligned with SVDP values.
• Conduct regular team meetings, performance reviews, and coaching.

• Capital Projects & Strategic Planning

• Lead renovation, expansion, and construction projects across the organization, coordinating with multiple levels of leadership to accomplish high-priority projects.
• Develop project scopes, secure bids, manage contractors, and monitor timelines and budgets.
• Partner with leadership across departments and organizational levels to ensure facility plans support strategic priorities, organizational growth, and service needs.

• Compliance & Risk Management

• Maintain compliance with OSHA, ADA, fire codes, and local/state regulations.
• Conduct safety inspections, manage emergency preparedness, and oversee facility risk assessments.
• Keep accurate records of inspections, permits, warranties, and service logs.

• Procurement & Budgeting

• Procure tools, supplies, equipment, and contractor services in accordance with SVDP purchasing policies.
• Monitor and control facilities budget; identify cost savings and process improvements.

• Vendor Management

• Manage vendor relationships for services such as janitorial, HVAC, electrical, and landscaping.
• Negotiate service terms, review proposals, and ensure quality work.
• Collaborate with the Chief Operating Officer to finalize contracts and agreements.
• Track vendor performance and ensure contract compliance.

• Cross-Department Collaboration

• Partner with Programs, Stores, HR, and Finance to ensure facility needs are met.
• Support space readiness for onboarding, events, and operational transitions.

• Reporting & Evaluation

• Track and report on key performance metrics: work order turnaround, cost per square foot, technician efficiency, etc.
• Use data to inform decisions and prioritize resources.

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Construction, or related field.
• Minimum of 7 years of progressive experience in facilities operations (multi-site preferred).
• At least 3 years of experience managing a team of maintenance staff or technicians.
• Strong technical knowledge of building systems and facility maintenance, including working command of electrical repair, HVAC, and plumbing sufficient for troubleshooting, diagnosis, and needs evaluation.
• Familiarity with OSHA and ADA standards, and local building codes.
• Experience with vendor negotiation, purchasing, and budget oversight.
• Proficiency in Microsoft Office and facility maintenance software.
• Demonstrated accountability for maintaining accurate, timely records in a computerized work order or maintenance management system and using that system to plan, prioritize, and monitor team workload.
• Strong interpersonal and leadership skills, including work prioritization, conflict resolution, and the ability to work with an integrated and varied workforce and customer base with empathy, tact, and efficiency.
• Valid driver’s license and reliable transportation for travel between sites.

• Experience working in nonprofit, retail, or human services environments.
• Certifications: OSHA 30, LEED, Certified Facility Manager (CFM), or equivalent.
• Demonstrated ability to lead teams, implement systems, and manage projects across diverse locations.

Physical & Environmental Requirements

• Ability to walk, stand, drive frequently, and lift up to 40 lbs occasionally.
• Regular exposure to rooftops, basements, and mechanical or construction areas.
• Comfortable working in varying weather conditions and navigating multiple facility types.