Facilities Manager

Compensation Range:

 

Plus Incentive Bonus based on Performance

 

1301 S Lamar Blvd , Austin, Texas, 78704

 

The Facilities Manager owns the full facilities and asset lifecycle for an assigned portfolio of company-owned venues — building upkeep, functional repair, vendor management, and asset data integrity. This role oversees vendor sourcing and follow-up, proposal and invoice review, and day-to-day operational throughput — alongside the asset management competencies: asset lifecycle tracking, warranty capture, repair-vs-replace evaluation, and CapEx input.

From both a guest and staff perspective, the building, furnishings, and equipment need to meet world-class standards. The Facilities Manager is a champion of amazing facilities, a problem solver, a data steward, and a relationship builder — with Alamo venue teams, above-store leadership, and the vendor network alike. Never settling for less than excellence is the baseline behavior of success in this role.

WHAT WE OFFER

• A fun workplace where you can be yourself and do awesome work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates

OUR MISSION:

To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back
 

This role is preferred in Austin, TX and follows a fixed hybrid schedule, requiring two designated in‑office days per week at our Austin location and three remote workdays. If outside of Austin, must be in Texas, and will require designated time in a local venue per week.

CORE ROLE RESPONSIBILITIES

Work Order & Vendor Management

• Manage the full work order lifecycle in ServiceChannel for assigned venues — triage, prioritization, vendor dispatch, and follow-through to resolution; post daily update comments on any work order aging past 30 days
• Own vendor relationships for the assigned region: sourcing, onboarding (COI, W-9, ACH, pricing, certifications, Code of Conduct), performance review, and RFP participation for large-format or CapEx work
• Review and act on proposals and invoices daily; approve, reject, or hold proposals per company thresholds ($5,000 FM approval level); ensure all invoices are reviewed and submitted by end of day Thursday
• Monitor vendor check-in/check-out compliance at every venue visit and coach vendors accordingly
  

Asset & Data Management

• Maintain complete asset records in ServiceChannel (photos, serial/model numbers, install dates, warranty status) and physically tag new assets with QR codes at installation
• Track asset-level and work/material warranties through their full lifecycle — including SC location note headers and Issues List Conditions — to prevent blind dispatch on warranty-covered repairs
• Apply the company repair-vs-replace rubric (asset age, condition, cumulative repair spend vs. replacement cost) when evaluating major repair proposals
• Maintain ServiceChannel data discipline for assigned venues: work-order-to-asset attachment, accurate location notes, and correct Issues List trade/condition configuration

Financial & CapEx

• Provide monthly CapEx inputs and flag long-lead items at least three months ahead 
• Minimize accrual costs by reviewing closed work orders without invoices and requesting prompt submission

Relationship & Communication

• Maintain regular communication with venue management teams, General Managers, and Directors of Operations; hold recurring GM check-ins and at least biweekly 1:1s with DOs for above-store alignment
• Communicate any revenue-disrupting issues to Operations promptly, with an ETA to restore functionality where available
• Participate in Monday Priorities and Friday Department meetings, and hold a weekly or biweekly 1:1 with the Sr. Director, Facilities

Compliance & Safety

• Maintain current knowledge of local and state safety codes
• Oversee and track recurring compliance inspections (fire/life safety, backflow, hood cleaning, and related requirements)
• Immediately engage authorities when a threat to health or safety arises, and support post-incident recap documentation shared with Legal, People, Operations, and Facilities
• Conduct the annual facilities audit with the venue GM and/or DO, documenting findings with photos and submitting an action plan within one week

Preventative Maintenance & Training

• Execute a preventative maintenance calendar for all critical equipment, inclusive of proactive reviews and routine inspections
• Develop training materials in partnership with Operations and Training teams
• Uphold standards of behavior as defined by the company's Core Values, Code of Conduct, and Operational Guidelines

After-Hours & Emergency Response

• Provide after-hours and emergency response support for assigned venues as part of the department's on-call coverage

QUALIFICATIONS

• 5+ years of progressive experience in a facilities maintenance role within a multi-unit, multi-state concept
• Strong working knowledge of: HVAC, Electrical, Plumbing, Kitchen Equipment, Refrigeration (including ice machines), and General Maintenance
• 3+ years of experience with CMMS platforms; direct ServiceChannel experience strongly preferred
• Vendor management or procurement experience — sourcing, onboarding, and managing performance across a multi-trade vendor network
• Asset lifecycle and warranty management experience preferred

PHYSICAL REQUIREMENTS

• The ability to lift 25–50 pounds regularly
• The ability to respond quickly to sounds
• The ability to move safely over uneven terrain or in confined spaces
• The ability to see and respond to dangerous situations
• The ability to safely climb ladders while carrying 20 pounds
• The ability to wear personal protective gear correctly for extended periods

OUR CORE VALUES:

DO THE RIGHT THING
We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
 
FOSTER COMMUNITY
We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other’s passions, and help each other grow. We welcome healthy debate but don’t tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.
 
BOLDLY GO
Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
 
GIVE A SH!T
We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.

Company: Alamo Drafthouse Cinema