Facility Manager

General Description   

The Facility Manager reports to the Director of Operations and is responsible for managing the day-to-day operations for their assigned location(s).  The facility manager ensures that all aspects of the operation at their facility(s) comply with Raffle Parking and Client standards with support from Raffle’s Accounting, Marketing, and Senior Management groups. 

General Areas of Responsibility 

• Manage and oversee all aspects of parking operations and staff within the location’s portfolio 
• Ability to understand and meet organizational objectives, customer needs and contractual obligations
• Act as a liaison to senior management and executive team to keep them up to date with all operational matters.
• Train staff and managers to ensure that everyone is performing adequately in their position. 
• Provide leadership support to teams and motivating staff to achieve organizational goals 
• Ensure compliance of company and client policies and procedures
• Directs and supports implementation of company initiatives and processes. 
• Review of client statements, and portfolio performance based on revenue analysis, profit & loss reports and various accounting-based reports 
• Responsible for annual budgeting and performance of locations’ portfolio 
• Builds relationships with existing clients while working on expanding location portfolio 
• Engage with vendors to solicit proposals, analyze the responses and formulate a recommended solution to the client.
• Assist in developing and facilitating the proposal process for existing and prospective clients for project development, proposal writing, contract negotiations, client presentation(s)  
• Responsible for interviewing, hiring, development and terminating of personnel as necessary 
• Ensure compliance with local, state, and federal laws 

Focus Areas of Responsibility

• Manage a team of hourly employees; scheduling, payroll reporting, performance reviews
• Maintain facility maintenance standards, site walk throughs as scheduled, oversee 3rd party vendor performance accordingly and where applicable
• Parking Access & Revenue Control Systems (PARCS) – Facility Manager is responsible for implantation of PARCS system at respective location(s), has in-depth knowledge of the system, tools within, reporting features, etc.
• Maintain market rate survey for specific location(s) and 2-block surrounding radius
• Client relationships, and being responsible to client needs / requests, attending Client Team Meetings, etc.
• Implement company initiatives and processes, as requested by Senior Management
• Perform specific operational responsibilities as required based on the needs of the assigned location

Qualifications & Skills

• Bachelor’s degree from a four-year college or university and a minimum of two to three (2-3) years of related experience and/or training; OR equivalent combination of education and/or experience 
• Knowledge of general business practices including accounting, human resources and customer service 
• Must have and maintain a valid driver’s license and clean driving record

Most Important / Must Have (the Intangibles)

• High aptitude in Assertiveness
• Entrepreneurial Spirit
• Customer Service Oriented
• Trustworthy
• Respect for Others
• Adept, Capable, Receptive

Preferred

• Proficiency in Microsoft Office (Excel, Word, Outlook, etc.)
  
• Budgeting and financial reporting experience
• Scheduling and payroll knowledge
• Strong verbal and written communication skills
• Ability to plan and manage time for multiple tasks to meet established deadlines
• Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information
• Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
• Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines.

Physical Demands 

• Ability to manage multiple priorities in a fast-paced, deadline-oriented environment. 
• Ability to interpret various instructions furnished in written, oral, diagrammatic, or schedule form. 
• The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.  
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, crawl, and climb ladders. 
• The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.  

What Raffle Parking has to offer? 

• Development. Apply comprehensive proprietary learning tools to foster your career 
• Opportunity. Take control of abundant career advancement opportunities. 
• Innovation. Utilize industry leading technology and systems. 
• Competitive Compensation.Raffle Parking offers competitive pay and benefits.  
• Exposure. You will gain experience in all areas of Raffle Parking’s business.  

Our full-time employees are also eligible for the following benefits: 

• Health insurance
• Dental insurance
• Flexible schedule
  
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement

FLSA Status: Exempt 

Equal Employment Opportunity (EEO) 

Raffle Parking provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Raffle Parking complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.