Head of Property Management

Reports To

Director of Operations

Location

Los Angeles, CA – In Person

Portfolio

Multifamily operations across Los Angeles, CA and Seattle, WA

Travel

Travel to Seattle and assigned properties required

• Lead day-to-day property management operations across the Los Angeles and Seattle multifamily portfolios and ensure consistent execution of MJW standards, business plans, and operating priorities.
• Directly lead, coach, develop, and hold accountable Property Managers and other property operations leaders; create clear expectations, communication rhythms, and performance standards across markets.
• Oversee centralized sales and leasing, including prospect follow-up, guest-card administration, traffic, conversion, leasing velocity, occupancy, renewals, pricing execution, and closing-the-loop practices.
• Oversee third-party maintenance and vendor performance, including work-order responsiveness, unit turns, preventive maintenance, property condition, inspections, service quality, invoice validation, and vendor accountability.
• Provide oversight and prioritization for property-level project management, renovations, capital projects, turns, transitions, and operational improvement initiatives.
• Partner with Asset Management and the Director of Operations to translate asset-level objectives into executable property plans and ensure property teams understand the operational actions required to achieve financial goals.
• Lead weekly and monthly portfolio performance reviews using KPIs including physical and economic occupancy, GPR and actual revenue, NOI, vacancy, delinquency, collections, leasing velocity, renewals, controllable expenses, and budget-to-actual performance.
• Identify the root causes of underperformance and develop measurable corrective action plans addressing pricing, traffic, conversion, staffing, collections, maintenance, turns, vendor performance, resident experience, or property condition.
• Review operating results, financial statements, variance reports, budgets, forecasts, and property-level trends; provide concise commentary and recommendations to the Director of Operations, Asset Management, and senior leadership.
• Support annual budgeting and business planning by providing property-level operating assumptions, staffing needs, vendor/maintenance considerations, leasing strategy, and capital recommendations.
• Conduct regular property visits and inspections in Los Angeles and Seattle to assess operations, curb appeal, safety, unit readiness, maintenance execution, leasing performance, resident experience, and team effectiveness.
• Build and maintain effective third-party vendor relationships; establish scopes, service expectations, documentation standards, response times, quality controls, and escalation processes.
• Support property transitions, dispositions, third-party management transitions, lease-ups, repositioning, and stabilization efforts as required by the portfolio strategy.
• Ensure property operations comply with company policies and applicable Fair Housing, landlord-tenant, safety, and local/state regulatory requirements; escalate compliance or legal matters appropriately.
• Partner with Human Resources on recruiting, onboarding, performance management, training, employee relations, and leadership development for property operations teams.
• Create, improve, and reinforce SOPs, reporting tools, dashboards, and operational workflows that strengthen accountability and reduce dependence on informal processes.
• Serve as a senior escalation point for complex resident, property, vendor, staffing, and operational matters while developing leaders beneath the role to resolve issues effectively.
• Maintain a high level of communication and visibility across markets and provide timely updates regarding performance, risks, priorities, and action plans.
• Perform additional strategic and operational responsibilities as needed to support MJW's continued growth.

• Portfolio Performance: Occupancy, economic occupancy, GPR/revenue, NOI, vacancy, delinquency, collections, renewals, leasing velocity, and controllable expenses.
• Leasing & Sales: Lead management, guest-card quality, response times, conversion, tours, applications, closing ratios, pricing execution, and resident retention.
• Maintenance & Turns: Work-order aging, response and completion times, turn timelines, vendor performance, property condition, preventive maintenance, and cost control.
• Financial Execution: Budget adherence, variance identification and explanation, expense management, forecasting, and execution of asset-level business plans.
• People Leadership: Team development, accountability, retention, training, performance management, succession planning, and consistent execution of SOPs.
• Projects & Transitions: On-time delivery of renovations, capital and operational projects, property transitions, stabilization initiatives, and disposition support.

• 8+ years of progressive multifamily property management/operations experience, with significant conventional multifamily experience strongly preferred.
• Demonstrated experience leading a multi-property portfolio and directly managing Property Managers, Regional Managers, or other property operations leaders.
• Strong understanding of multifamily financial performance, including NOI, GPR, revenue, vacancy, delinquency, collections, operating expenses, budgets, forecasts, and variance analysis.
• Demonstrated experience improving or stabilizing underperforming properties through measurable operational action.
• Strong leasing and revenue-management knowledge, including pricing, concessions, renewals, market surveys, traffic, conversion, and occupancy strategy.
• Experience overseeing third-party maintenance providers, vendors, unit turns, inspections, renovations, and property-level projects.
• Experience with property transitions, lease-ups, repositioning, dispositions, and/or third-party management transitions preferred.
• Advanced working knowledge of Yardi; experience with RentCafe, CRM platforms, centralized leasing technology, or comparable property-management systems preferred.
• Strong knowledge of California multifamily operations and landlord-tenant requirements; Washington/Seattle experience is a plus.
• Strong executive communication skills with the ability to present portfolio performance, risks, recommendations, and action plans clearly to senior leadership.
• Hands-on, coaching-oriented leadership style with the ability to build accountability while developing and retaining strong teams.
• Highly organized, analytical, resourceful, and comfortable operating in a fast-paced entrepreneurial environment.
• Ability to travel regularly between Los Angeles and Seattle and throughout assigned property markets.
• Bachelor's degree preferred; equivalent combination of education and directly relevant senior multifamily experience may be considered.

• Competitive base salary commensurate with experience.
• Performance-based incentive opportunity.
• Medical, dental, and vision benefits.
• Paid time off and company holidays.
• Opportunity to work directly with senior leadership and play a meaningful role in the continued development of MJW's multifamily operating platform.