HSKP Property Manager

Brett/Robinson Gulf Corporation

Property Manager Job Description

Position: Property Manager (PM)
Department: Property Care
Reports To: Senior Operations Manager or Operations Manager (OM)

Summary of Role

The Property Manager (PM) is responsible for overseeing property care operations, ensuring all units meet company standards for cleanliness, presentation, and readiness. The PM provides leadership to Housekeeping Managers (HKM), supports Owner Relations, ensures accurate reporting and payroll, and drives operational excellence across assigned buildings.

Key Responsibilities:

Leadership & Staff Management:

• Supervise HKM staff to ensure productivity, quality, professionalism, and strong team morale.
• Oversee and assign daily duties and confirm all work meets cleanliness and presentation standards.
• Provide HKM secondary coverage when needed to maintain operational continuity.
• Conduct One-on-One meetings with HKM to support leadership development and performance growth.
• Review and edit schedules/templates for Property Care staff.
• Manage performance documentation, including write-ups, warnings, and terminations.
• Monitor staff compliance with uniforms, name tags, schedules, and company policies.

Unit Quality & Operational Oversight:

• Perform regular inspections of all units, documenting cleanliness, condition, and setup.
• Ensure all tasks are completed and/or up to date.
• Run weekly Building Forecast Reports and assign staff based on arrivals, departures, and expected workload (including holiday adjustments).
• Ensure Housekeeping Supervisors are proactive and complete assignments for current and next-day arrivals.
• Oversee ON/OFF rental transitions to verify procedures are followed and units meet BR standards.
• Complete minor repairs, light maintenance, and some preventative maintenance tasks as needed.

Owner Relations:

• Serve as the primary point of contact for owners, providing timely and professional communication.
• Coordinate with OM and other Brett/Robinson representatives on owner-specific requests, issues, or escalations. Make sure that complaints and issues are resolved promptly.
• Document all owner interactions and follow-up actions.
• Handle owner injuries, follow-up calls, and complete necessary reports.
• Review owner complaints and owner surveys, and assist with:
• Owner statements
• Revenue and booking questions
• Online photos, décor, and upgrade recommendations
• Scheduling private cleans
• Make proactive outreach calls to owners and maintain updated portfolio notes.
• Communicate proactively during major water or weather-related events.
• Address guest damage vs. rental wear concerns.

Payroll & Administrative Duties:

• Verify payroll accuracy, including clock-in/out times, lunch breaks, and hours worked for HKM and piece rate employees.
• Reconcile payroll between platform systems.
• Submit weekly schedules by Thursday.
• Submit termination documentation when employees resign or separate.

Maintenance Coordination:

• Monitor unit condition and document issues that require corrective action.
• Follow up maintenance on outstanding work orders until resolution.
• Assistance as needed with building partner duties, projects, and special assignments, and coverage.

Physical Requirements:

• Ability to perform physical activities that require moving one’s whole body, such as climbing, lifting, balancing, walking, stooping, kneeling, squatting, pushing, and pulling. Activities often also require considerable use of the arms and legs, such as in the physical handling of materials, climbing stairs, and kneeling.  Ability to lift, carry, or move up to 40 pounds on a regular basis.
• Ability to use janitorial and office supplies/products on a regular basis.
• Ability to operate standard office equipment, including computers, phones, and other necessary devices.
• Ability to work in a client-facing environment for extended periods of time, including exposure to heat, humidity, and inclement weather.

Minimum Requirements:

• High School Diploma or GED required; prior experience in hospitality, property operations, or customer service preferred.
• Ability to communicate professionally with clients, owners, guests, and team members.
• Ability to manage escalated client concerns and support operational problem-solving.
• Basic math and cash-handling skills, including audits and payment processing (as applicable).
• Highly detail-oriented with strong organizational skills, and ability to multitask in a fast-paced, client-facing environment.
• Reliable transportation with ability to use personal vehicle for company related tasks when necessary.

The responsibilities listed are not exhaustive and may be modified or expanded based on organizational needs.

This position includes a salary increase effective February 10. As a result of this adjustment, the role is not eligible for a merit-based or cost-of-living salary increase during the 2026 calendar year.

Acknowledgment:

I affirm that I meet the minimum requirements for this position and can perform the essential functions. I accept this role with Brett/Robinson Gulf Corporation.

EMPLOYEE NAME (Print) ___________________________________________________________________________

EMPLOYEE SIGNATURE: ____________________________________________________________________________

DATE: __________________________________________