Leasing Agent

Job Description

The Leasing Agent plays a vital role in supporting the mission of providing stable, supportive housing to vulnerable populations, including individuals experiencing homelessness or with behavioral health needs. This position involves managing leasing activities, maintaining positive tenant relationships, and ensuring compliance with all federal, state, and local housing regulations. The ideal candidate will demonstrate exceptional customer service, strong organizational skills, and a commitment to fostering a welcoming and inclusive environment.

Key Duties and Responsibilities

• Facilitate the application and leasing process for prospective residents, ensuring a seamless and supportive experience.

• Conduct property tours and explain housing options, eligibility criteria, and program guidelines.

• Review and process applications, verify eligibility documentation, and coordinate with service providers as necessary.

• Prepare, execute, and manage lease agreements in compliance with applicable laws and funding requirements.

• Build strong, respectful relationships with residents while maintaining professional boundaries.

• Assist residents with move-ins and provide orientation to their new homes and community resources.

• Serve as the first point of contact for resident inquiries and concerns related to leasing and tenancy.

• Ensure all documentation is accurate, complete, and compliant with HUD, LIHTC, or other regulatory guidelines.

• Maintain thorough records of tenant interactions, lease files, and required reports.

• Stay informed on Fair Housing Laws and ensure leasing practices comply with all relevant regulations.

• Work closely with case managers, property managers, and service coordinators to address residents' needs and promote housing stability.

• Coordinate with maintenance staff to ensure timely unit readiness and address resident repair requests related to leasing issues.

• Attend team meetings and contribute to the development of property management strategies and initiatives.

• Develop and maintain positive relationships with referral partners and local organizations.

• Assist in marketing efforts to ensure units are filled promptly, focusing on outreach to eligible populations.

Minimum Qualification 

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.

• Ideally 1 year of experience in property management, leasing, or affordable housing, preferably within permanent supportive housing.

• Strong understanding of Fair Housing Laws and HUD or LIHTC regulations.

• Excellent communication, interpersonal, and conflict-resolution skills.

• Empathy, patience, and the ability to interact with diverse populations in a compassionate manner.

• Proficiency in property management software (e.g., AppFolio, Yardi) and Microsoft Office Suite.

• Ability to handle confidential information with discretion.

Required Skills and Abilities

• Ability to walk, stand, and sit for extended periods.

• Occasional lifting of up to 20 pounds.

• Ability to travel locally to properties as needed.

• A proactive approach to resolving tenant concerns and addressing issues effectively and compassionately.

• Demonstrated ability to work effectively with a diverse group of staff, service providers, and residents in a collaborative environment.

Code of Conduct 

A person in this position will be required to follow a specific code of conduct to protect themselves and the company. The person in this position will need a great deal of sound judgment and must be able to manage multiple personal roles within the building.

Notes 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.