Leasing Agent

Leasing Agent

Austin Pointe Apartments | San Antonio, TX | Market-Rate Apartment Community

Schedule: Full-Time | 40 Hours per Week

Compensation: $16.00–$19.00 per hour

Benefits: Eligible Shelter associates enjoy a comprehensive benefits package, including medical, dental, and vision insurance; HSA with employer contribution; FSA/DCA options; 401(k) with company match; paid time off and company-paid holidays; employer-paid life insurance; short- and long-term disability coverage; Employee Assistance Program (EAP); and professional development and growth opportunities.

Grow Your Leasing Career and Help Our Communities Thrive!

Shelter Corporation is seeking an enthusiastic, organized, and service-focused Leasing Agent to join our team at Austin Pointe Apartments in San Antonio, Texas.

As part of Team Shelter, you'll play an important role in helping prospective residents find their next home while supporting leasing activity, occupancy goals, resident satisfaction, and the overall success of our community.

From conducting apartment tours and following up with prospective residents to coordinating move-ins and building positive resident relationships, you'll help create a welcoming experience at every stage of the leasing process.

If you're personable, goal-oriented, detail-oriented, and passionate about helping people find their next home, we'd love to hear from you!

What You'll Do

As a Leasing Agent, you'll...

• Conduct engaging apartment tours, showcasing available homes, community amenities, and property features to prospective residents.

• Respond promptly to prospective resident inquiries, maintain consistent follow-up, and guide prospects through the leasing process from initial inquiry to move-in.

• Support leasing, occupancy, and conversion goals by building strong prospect relationships and helping turn inquiries and tours into completed applications and move-ins.

• Maintain knowledge of available apartment homes, rental rates, lease terms, community features, and local market conditions.

• Support marketing and outreach initiatives, including maintaining accurate online listings, social media activities, and community promotions.

• Process rental applications, coordinate applicant screening, prepare lease agreements and related documentation, and collect applicable fees and deposits.

• Coordinate move-ins and move-outs, including resident communications, required documentation, and apartment readiness.

• Assist with lease renewals, resident retention initiatives, and community engagement activities that promote positive resident relationships and satisfaction.

• Respond to resident questions and concerns professionally, providing timely follow-up and supporting respectful resolution of issues.

• Maintain accurate prospect, resident, and leasing records within Yardi, CRM, and other company systems, including lead statuses, follow-up activities, and required documentation.

• Follow applicable Fair Housing requirements, company policies, and leasing procedures throughout the application and resident experience.

• Inspect model apartments, available homes, common areas, and amenities to help maintain a welcoming, clean, and tour-ready community.

• Partner with property management and maintenance teams to coordinate apartment turns, work orders, resident service needs, and overall community operations.

• Assist with leasing activity reports, occupancy tracking, renewal information, special projects, and other responsibilities that contribute to the success of our communities and Shelter.

What We're Looking For

Education & Experience

• High school diploma or equivalent required.

• Previous experience in leasing, sales, customer service, hospitality, property management, or a related field preferred.

• Experience conducting sales presentations, providing customer service, and building positive customer relationships preferred.

• Knowledge of multifamily leasing practices and Fair Housing requirements preferred.

• Experience with Yardi, CRM platforms, or similar property management and customer management systems preferred.

Knowledge, Skills & Abilities

• Strong sales, customer service, and interpersonal skills with the ability to build rapport and connect with prospective and current residents.

• Excellent verbal and written communication skills, including the ability to confidently present apartment homes and community features.

• Strong organizational and time-management skills with the ability to manage multiple prospects, follow-up activities, and competing priorities.

• Strong attention to detail and ability to accurately process applications, prepare lease documents, and maintain prospect and resident records using property management and CRM systems.

• Ability to navigate resident concerns and challenging conversations with professionalism and sound judgment.

• Ability to work independently while collaborating effectively with property management, maintenance associates, and other team members.

• Proficiency with Microsoft Office and the ability to learn new leasing, property management, and communication systems.

• Willingness to learn new skills, participate in ongoing training, and continuously improve leasing and customer service performance.

• Bilingual English/Spanish communication skills preferred.

Physical & Additional Requirements

• Ability to regularly move throughout the assigned community, including apartment homes, model units, common areas, offices, amenities, and outdoor areas.

• Ability to conduct apartment tours and property inspections, including walking, standing, and navigating stairs as needed.

• Ability to perform work in both indoor and outdoor environments as responsibilities require.

• Ability to use standard office equipment, computers, and property management technology.

• Ability to work weekends or adjusted schedules as operational needs require.

• Ability to perform the essential functions of the position with or without reasonable accommodation.

Why Join Shelter?

Since 1993, Shelter Corporation has been creating value for residents and property owners through thoughtful, comprehensive property management. Today, we manage multifamily communities across Minnesota, Florida, and Texas, with experience spanning affordable, market-rate, active adult, and other multifamily housing.

At Shelter, we believe successful property management starts with strong communities, engaged associates, and a commitment to doing the right thing. Our values - Integrity, Competence, Fun, Accountability, Dedication, and Innovation - guide how we serve our residents, support one another, and care for the communities entrusted to us.

Beyond competitive compensation and comprehensive benefits, Shelter is committed to creating a supportive workplace where associates can grow professionally, contribute meaningfully, and take pride in the communities they serve.

Equal Employment Opportunity

Shelter Corporation is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

Ready to grow your leasing career and help us open doors? We invite you to apply and become part of Team Shelter.