Leasing Consultant

Leasing Consultant

Location: Pensacola, FL

Turn Prospects Into Residents. Create Experiences That Feel Like Home.

Stoa Group is seeking a full-time Leasing Consultant to join our team at one of our luxury apartment communities in The Flats at Ransley.

Our Leasing Consultants are the heart of our communities, bringing people and apartment homes together. They are relationship builders, sales professionals, and customer service champions who help prospective residents find the perfect place to call home.

In this role, you'll work closely with the property management team to deliver an exceptional resident experience from the first interaction through move-in and beyond. Success requires strong communication skills, organization, creativity, and a genuine passion for helping people.

What You'll Do

Leasing & Sales

• Connect with prospective residents through phone calls, appointments, email communications, and follow-up outreach.
• Conduct community tours and showcase the unique features and benefits of the property.
• Deliver a professional and compelling leasing presentation that highlights the value of living in the community.
• Build rapport with prospective residents and identify housing needs.
• Overcome objections and confidently guide prospects through the leasing process.
• Convert leads into signed leases while helping achieve occupancy goals.

Resident Relations

• Provide exceptional customer service to current and prospective residents.
• Serve as a welcoming and knowledgeable resource for community information.
• Build positive relationships that foster resident satisfaction and retention.
• Assist residents with questions, concerns, and leasing-related requests.
• Create an environment where residents feel valued and appreciated.

Administrative & Leasing Operations

• Manage lease applications and ensure all required documentation is complete and accurate.
• Verify applicant information and communicate application results.
• Maintain accurate records for prospects, residents, rental activity, and inventory.
• Assist with lease renewals and resident retention programs.
• Support move-in and move-out inspections and documentation.
• Process and track service requests while ensuring proper follow-up.

Marketing & Community Engagement

• Participate in outreach marketing initiatives and branding efforts.
• Assist with social media, resident communications, and promotional activities as needed.
• Plan and facilitate resident events and community-building activities.
• Help create a positive community culture that encourages resident engagement and retention.

What We're Looking For

Required Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and manage competing priorities effectively.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Professional and positive attitude.
• Basic computer proficiency, including Microsoft Office applications.
• Ability to work some weekends and flexible hours as business needs require.

Preferred Qualifications

• Previous leasing, sales, customer service, hospitality, or property management experience.
• Experience working with property management software.
• Experience conducting tours, sales presentations, or resident engagement activities.
• Knowledge of Fair Housing regulations and leasing best practices.

Core Competencies

• Customer service excellence
• Sales and relationship building
• Communication skills
• Organization and time management
• Problem-solving
• Adaptability and flexibility
• Teamwork and collaboration
• Initiative and accountability
• Creativity and innovation
• Attention to detail

Our Values

Every Stoa team member is expected to operate by three core principles:

Quality Do it right the first time.

Schedule Execution, not excuses.

Relationships Do what you say you're going to do.

If these values describe how you work, you'll fit in well at Stoa.

Why Stoa?

Stoa Group was established in 2017 to construct and manage large-scale multifamily communities throughout the Gulf Coast region. Headquartered in Hammond, Louisiana, we develop meaningful relationships and extraordinary communities throughout Louisiana and beyond.

We are a values-driven organization that views our employees as our greatest asset. At Stoa, we invest in our people through a culture built on collaboration, accountability, growth, and exceptional service. Our communities thrive because of team members who genuinely care about the resident experience.

What We Offer

• Competitive compensation plus leasing commissions
• Retirement plan with company match
• Paid time off and paid holidays
• 100% employer-paid health insurance for employees
• Dental and vision insurance
• Employee rental discount
• Professional development opportunities
• Career growth opportunities

Equal Opportunity Employer

Stoa Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. All applicants must be authorized to work in the United States.