Position Overview 

The Millenia Companies seeks a Conventional Leasing Agent. The Conventional Leasing Agent reports to the Community Manager and shares responsibility for the overall operation and the day-to-day activities associated with the leasing office. The Conventional Leasing Agent will work to minimize vacancies, lease apartments, promote good working resident relations, assure program compliance, and perform office tasks as required. The Conventional Leasing Agent will provide tours of the community, handle all details of move-outs and move-ins per inspection checklists, manage maintenance requests for timely completion, and ensure residents are provided with a clean, safe, and well-maintained community. Daily activities will include working collaboratively with your community team and key partners in Maintenance while ensuring all required aspects of apartment turnovers, leasing, compliance, and assisting in operating a stable, fiscal operation are covered and meeting all requirements. The ideal candidate will manage the marketing/leasing process from start to finish, compellingly presenting the apartment and community and creating excitement. Responsible for marketing plan based on current market information and revises to respond to changing market needs; fosters relationships with the community, prospective tenants, conduct tours of the property, process rental applications, advertise, and daily administration of property marketing goals. If you are interested in working in a rewarding environment where your talents are appreciated, apply in confidence.

Essential Functions and Responsibilities

• Responsible for filling occupancy 
• Presenting properties and amenities in a positive light to prospective tenants
• Tracking all prospect leads
• Complete all required paperwork and database documentation/entries
• Demonstrate excellent customer service and professionalism
• Assist with all activities related to leasing apartments.
• Handle telephone calls, including retrieving messages and returning calls.
• Greet, pre-qualify, demonstrate, and follow up with prospects
• Successfully overcome objections and practice closing techniques
• Conduct move-in orientation, move-in inspection, execute all documents, verify the utility accounts have been transferred into the resident's name, and collect all monies due before releasing the keys to a new resident.
• Handle and accurately complete all paperwork and reports associated with leasing activities.
• Maintain files of leasing paperwork and input leasing data into computers accurately and in a timely fashion.
• Submit completed move-in files to Assistant Property Manager
• Notify the Community Manager of all conditions that are unsafe or are areas of concern.
• Maintain positive resident relations by responding to residents in a friendly, professional, and timely manner.
• Place a strong emphasis on customer service in every action on the job.
• Assist Community Manager in other duties as deemed necessary by property circumstances or situations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

• 1+ years prior market-rate apartment leasing management experience preferred.
• Extensive sales experience 
• Excellent time management and multi-tasking skills.
• Demonstrated strong customer service skills to interact with the team, residents, prospective residents, housing authority representatives, and visitors.
• Strong organizational skills with practical decision-making abilities.
• Strong MS Office skills (Word, Excel) for effective written communications and maintaining accurate records.
• Knowledge of accounting for collecting/tracking rents and posting to appropriate records.
• Minimum High School degree or GED equivalent preferred
• Multi-Family housing experience a plus
• Onesite experience a plus.
• Must be willing and able to travel. Generally, travel commitments are 1-3 days maximum; however, they may occur weekly.
• Excellent communication skills are critical, including verbal and written.
• Must possess superior customer service, communication, and interpersonal abilities.
• Ability to analyze complex problems, propose workable solutions, and implement corrective actions in all situations.
• Experience with Microsoft Office (Word, Excel, and PowerPoint).
• Marketing, sales, or customer service experience required.
• Able to influence effectively; gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities
• Solid understanding of data analysis, budgeting, and business operations.
• Superior analytical and problem-solving capabilities.
• A strong strategic and business mindset.
• Excellent organizational skills.

Work Conditions & Physical Demands

• Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment.  Due to travel, the incumbent is exposed to vehicles, planes, and other methods of transportation. 
• Able to work independently or as a team member and support managers with special projects. 
• Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization. 
• The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear, and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Values We Seek

• Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together. 
• Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved. 
• Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships. 
• Performance: Achieving exceptional performance requires us all to work on the right things at the right time and stay aligned with our business fundamentals and priorities. It also requires us to understand the business – carefully and critically analyzing our performance and metrics and weighing options and risks before making decisions.

Expected Hours of Work & Travel

• Must be able to work various shifts when needed to cover during regular business hours, including weekends and evenings.
• Travel required. 

EOE/Disabled/Veterans Statement

We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law. 

Background Check Process  

Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review.

Acknowledgment:

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.   The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change at any time with or without notice.

About The Millennia Companies 

Founder and Chief Executive Officer Frank T. Sinito entered the real estate business in 1985 with the purchase of a 14-unit multi-family development in Northeast Ohio, handling all aspects of property management and developing a passion for providing exemplary and caring service to residents. From this start, Sinito went on to acquire additional apartment developments, and, in 1995, he founded The Millennia Companies® (Millennia), a high-performance business enterprise that has grown to operate in a diverse set of sectors; opportunities exist in multi-family real estate development, property management, commercial real estate, hospitality and more.  We invite you to thrive in your career here as we serve thousands of residents, clients, and customers throughout our dynamic group of companies.

You can make a difference at Millennia. Do you value respect, service, performance, and collaboration? These values drive our culture and success, and we recruit employees who embody them. When you join our team, you will be part of an environment that fosters growth and enables excellence. You will also meet passionate employees who work together to advance our mission and create a culture of excellence recognized by industry associations. In 2020, Millennia ranked #1 on the Affordable Housing Finance (AHF) list of Top 10 Companies Completing Substantial Rehabilitation, #4 on the AHF list of Top 50 Affordable Housing Owners, and #18 on the Multi-Housing News list of Top Developers.