Leasing Consultant

The purpose of the Leasing Consultant is to lease apartments, retain residents through customer service, and handle administrative and financial responsibilities for their assigned community.

Primary Functions:

I. Leasing Responsibilities:

Ensure leasing procedures are followed on a daily basis.

Manage availability guidelines.

Review leasing follow up weekly.

Receive incoming phone calls from prospects in a professional and welcoming manner and entice them to visit the community. Check the answering service for messages and follow up on all messages, as necessary.

Visually inspect entire property (office, models, compactor, vacant units and amenity areas) daily for cleanliness and overall appearance. This can include, but is not limited to, picking up trash off the ground, operating the trash compactor, carrying cleaning supplies and/or vacuum up or down stairs to apartment homes, as well as cleaning apartments to bring to resident ready standards. 

Lease apartments to qualified prospects.

Schedule move-ins in such a way as to minimize rent loss.

Escort a future resident to an apartment home and to all amenity areas.

Drive a golf cart or walk with prospects.

Prepare all paperwork needed before submitting lease files for verification.

Verify applications and process file quickly through phone calls and correspondence. Submit to manager for approval. Set up file for move-in.

Turn in traffic and phone recap weekly to the Community Director.

Follow up with each visitor within 24 hours via personal phone call and send a personal note/e-mail for them to receive within seven days of their visit.

 Any other projects or assignments given by Community Director or Regional Director.

General Office/Administrative Responsibilities:

• Conduct move-in, move-out and turnkey inspections and follow through with any concerns.
• Maintain key closet procedures to ensure proper control of access and security on the property.
• Receive and acknowledge resident notices and prepare files.
• Maintain dress code as outlined in the policy manual and ensure Leasing Team adheres to the policy and uniform schedule.
• Assist in Lease renewal procedure by:
    i. Completing lease renewal printout and submitting to Community Director for approval.
  ii. Contacting each resident by phone prior, to 75 days before the end of their initial term.
  iii. Sending renewal letters to those residents you are unable to reach by phone.
  iv. Typing new leases.
  v. Following up on any promises made at time of renewal.
• Assemble move-in packages.
• Keep all filing current.
• Operate office alarm system in conjunction with opening and closing the office.
• Deliver thorough move-in presentation to new residents.
• Calculate daily rent, prorate charges, late fees and percentages.
• Write up all maintenance requests upon receipt.