Leasing Consultant

Description

Job Summary

•  Interacts directly with prospective residents and current residents to achieve 
• maximum occupancy.  
•  Acts as company representative by conveying the benefits of the community.  
•  Responsible for leasing process from introduction to occupancy of the resident. Maintains communication throughout the tenancy of the resident.

General Accountabilities

•  Performs variety of duties associated with leasing and marketing of the 
• community  
•  Performs variety of tasks in a calm and controlled manner. 
•  Talks persuasively to influence people in ways they can understand.  
•  Stimulates enthusiasm by providing information about apartments and community 
• to prospective resident and schedules visits to community.  
•  Determines needs and responds promptly to resident while being pleasant, 
• cheerful and tactful.  
•  Quickly closes new sales and leases apartments at acceptable determined percent 
• of total prospects.  
•  Acts hospitable when meeting or greeting and determines if community meets the 
• client qualifications.  
•  Effectively explains lease and community policies to new and current residents.  
•  Supports overall marketing efforts and offers input and suggestions in regard to 
• promotions, advertisements, etc.  
•  Maintains accurate, in-depth knowledge of all aspects of community, particularly 
• in rent and pricing information, vacancies, apartment availability, lease 
• expirations, square footage, etc.  
•  Understands and complies with Fair Housing laws and standards.  
•  Monitors community advertisements and effectiveness of responses; maintains ad 
• book and demographics. 
•  Gathers information about markets, competition, etc. and prepares monthly 
• competitive survey reports to analyze the real estate market trends and conditions 
• in the area. 
•  Monitors all vacancies and future vacancies in order to react proactively to future 
• occupancy needs.  
•  Analyzes concerns associated with apartments which are slow to lease and offers 
• recommendations to Property Manager.  
•  Inspects all vacant apartments to ensure readiness for prospective residents.  
•  Completes follow-up thank you notes and call-backs with prospects after initial community visit.
•  Maintains current resident files. 
•  Works with Property Manager to assure curb appeal and property appearance is acceptable.  
•  Conducts follow-up activity with residents to establish positive resident relations.  
•  Maintains open communication with Property Manager and Maintenance Director/Supervisor.  
•  Represents company in professional manner at all times.  
•  Performs variety of functions to ensure accurate and organized lease/resident file administration 
•  Accurately and efficiently prepares and assists with all leasing paperwork (i.e., applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets).  
•  Checks and double checks own work. 
•  Completes service requests and communicates to Maintenance Department.  
•  Collects security deposits, rent, and all other funds associated with resident moves.  
•  Effectively communicates charges in units leased status to Maintenance Department.  
•  Attends and participates in training seminars as requested.  
•  Becomes active in the local business community and develops rapport with residential community.  
•  Assists the Property Manager in implementing resident retention and renewal programs.  
•  Makes recommendations to management regarding improvements for operation of community.  
•  Attends and assists in coordination and organization of resident relations and activities, such as newsletters, parties, etc.  
•  Accompanies vendors or contractors to resident apartments as needed.  
•  Transports residents or prospective residents via motorized vehicle throughout property grounds; may run errands as necessary.  
•  Performs other related duties as assigned or requested. 

Requirements

Job Qualifications

•  Minimum Education: High School or GED

Competencies

•  Oral Communication - Speaks clearly and persuasively; Listens and gets 
• clarification when necessary; Responds informatively to questions.  
•  Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; 
• Plans for additional resources; Sets goals and objectives.  
•  Customer Service - Manages difficult or emotional customer situations; Responds 
• promptly to customer needs; Solicits customer feedback to improve service; 
• Meets commitments.
•  Teamwork - Balances team and individual responsibilities; Gives and welcomes 
• feedback; Able to build morale and group commitments to objectives.  
•  Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve 
• performance; Monitors own work to ensure quality.  
•  Safety and Security - Observes safety and security procedures; Reports potentially 
• unsafe conditions; Uses equipment and materials properly.

Skills:Administrative

•  Basic arithmetic  
•  Word processing skills  
•  Communication written and oral 
•  Organizational 

Skills: Mathematical

•  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.  
•  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.