Leasing Consultant

Perks and Benefits:

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $45 or $118 per pay our PPO, HSA and HMO have you covered.  In addition, we offer:

• 3 weeks PTO

• 401(k) match

• Annual education allowance of up to $1,000

• Referral program

• Residential housing discount after 1 year of continuous employment

• Friends and family rates for our Hotel Properties throughout the company

What You Will Do:

• Perform daily tours for prospective residents with the goal of converting prospects to applicants.

•  Take ownership of the entire lifecycle for prospective residents, starting with initial phone call, progressing to scheduling appointments, conducting onsite tours, and concluding with lease application processing.

•  Develop full knowledge of application information and process all required documents to screen a prospective resident.

• Maintain exceptional standards of the leasing office, tour path, amenity set and reset, and model apartments.

• Generate leads through outreach marketing efforts, active and consistent follow-up, and daily commitment to hustle for overall leasing absorption.

• Complete final inspection of apartments before new move-ins and complete move-in paperwork with new residents.

•  Collaborate with the leasing team to assess the list of vacant units, ensuring they are up to the Onni standard and ready for viewing.

•  Ensure that the property’s lead management software processes and procedures are being met daily for prospect follow-up, new resident workflow, and resident lease execution.

• Ensure that all of property’s lease apartment negotiations are from approved pricing and specials as directed by management.

• Work with confidence and set an example to others on the team.

• Provide exceptional service to customers, vendors, and colleagues.

• Answer and log all daily leasing traffic, phone calls, e-mails, and follow-ups.

• Assist the Leadership Team with providing thoughtful marketing and pricing recommendations on a recurring basis to promote leasing absorption and rent growth.

• Manage lead base via CRM software and complete guest cards.

• Generate daily and weekly reports.

•  Accept and appreciate feedback.  We offer feedback to others in a kind and professional manner that promotes team success.

• Display good team working ability to collaborate with others and find solutions.

• Prepare, maintain, and manage new and existing lease files by adhering to leasing workflow.

• Become a subject matter expert regarding the verification of income requirements for applicant workflow.

• Meet or exceed leasing goals.

• Shop competitive properties on a quarterly basis to confidently understand the local market.  

• Assist and attend resident events hosted by the property team.

• Optimize and maintain occupancy by ensuring that you are participating in the retention of residents by adhering to the lease renewal management program.

• Promote and participate in Company-sponsored training programs.

• Comply with all company's guides, policies, and procedures, including safety rules and regulations, and all applicable local, state, and federal laws.

• Demonstrate willingness and ability to perform all duties of a leasing consultant to the benefit of the property.

• Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.

• Ensures all open and close procedures are completed daily.

• Perform other duties are required.

What You Will Bring:

• High school diploma is required.

• Minimum of one year of residential leasing and/or management experience is required.

• Prior experience with a revenue management system is strongly preferred.

• Prior experience with Yardi or another equivalent property management system is strongly preferred.

• Prior experience with customer reputation management tools is strongly preferred.

• Excellent customer service and interpersonal skills with the ability to relate to others.

• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.

• Excellent interpersonal skills to communicate with all levels of management effectively and sensitively.

• Sensitivity to confidential matters.

• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.

• Ability to relay technical concerns with adequate detail, speed, and accuracy.

• Capability to read, write, comprehend, and converse in English.

• Ability to use general office equipment, such as telephone, printer, copier, and key track system.

• Strong organizational and time-management skills.

• Ability to cope with and defuse situations involving angry or difficult people.

• Must comply with all safety requirements.

• Required to maintain a regular schedule which may require working overtime, weekends, and holidays.

About the Company:

For over half a century, Onni has been building communities for people to live, work, and play, Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise spans across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. No phone calls, please.

 

Onni Properties, LLC (“Onni”) will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.


These job duties are:

• Take ownership of the entire lifecycle for prospective residents, starting with initial phone call, progressing to scheduling appointments, conducting onsite tours, and concluding with lease application processing.

• Develop full knowledge of application information and process all required documents to screen a prospective resident.

• Complete final inspection of apartments before new move-ins and complete move-in paperwork with new residents.

Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fai Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/