About the Role

Unshakable Builders, a custom home construction company in Greenville, NC, seeks a Leasing Consultant to drive residential occupancy through lead management, property tours, and exceptional customer service. This role focuses exclusively on residential leasing to support resident satisfaction and brand reputation.

Skills

Lead Management Customer Service Sales Relationship Building Leasing Communication Skills Closing Organization Self-motivation CRM Administrative Support Hospitality

Full job details

The Leasing Consultant is responsible for generating residential leases through lead follow-up, tours, relationship-building, and exceptional customer service. This role focuses solely on residential leasing and does not participate in commercial leasing activity.

The Leasing Consultant reports directly to the Assistant Manager and plays a key role in driving occupancy, resident satisfaction, and brand reputation.

Core Responsibilities

Lead Management & Leasing

Respond to phone, email, website, and walk-in leads promptly
Schedule and conduct apartment/home tours
Follow up consistently to convert prospects into approved applicants
Guide prospects through application and lease signing process

Resident Experience

Deliver professional and welcoming first impressions
Build rapport with prospects and residents
Support resident retention through service-minded communication

Occupancy Growth

Meet leasing goals set by leadership
Maintain daily traffic logs, follow-up notes, and conversion tracking
Promote available inventory creatively and consistently

Administrative Duties

Maintain accurate guest cards and CRM notes
Assist with lease files and move-in documentation
Communicate unit availability and readiness to Assistant Manager

Property Presentation

Ensure model units, office, and tour paths remain clean and presentable
Report curb appeal or readiness concerns immediately

Qualifications

1–3 years sales, leasing, hospitality, or customer service experience preferred
Strong closing and communication skills
Friendly, energetic, and professional demeanor
Organized and self-motivated
Weekend availability if required

Performance Expectations

Lead response speed
Tour-to-lease conversion rate
Occupancy contribution
Follow-up consistency
Resident/prospect experience

Professional Boundaries

This role does not handle commercial leasing negotiations or commercial prospecting
All commercial inquiries must be directed to the Assistant Manager or DOO

Company Standard

Every interaction reflects the company brand. Professionalism, urgency, and hospitality are expected at all times.