Leasing Consultant

Description

Reports to: Property Manager

The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEASING CONSULTANT. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed.

The company embraces an “all hands on deck” philosophy - every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.

It is imperative that you review these duties, skills, and physical requirements closely and that you understand that by signing the Job Description Acknowledgement, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.

JOB SUMMARY

The Leasing Consultant’s main role is to greet prospects and visitors, tour the apartments/community, present the features and benefits of the community, and secure lease agreements from qualified applicants. The Leasing Consultant also works with existing residents and performs other administrative office tasks as directed. This is a high visibility position that requires excellent customer service and communication skills. In the absence of the Property Manager, the Leasing Consultant will be required to take on additional responsibilities to ensure the efficient operations of the community.

EMPLOYMENT CLASSIFICATION / WORK HOURS

• Full time / Hourly / Non-exempt (eligible for overtime);
• Non-essential;
• 40 hours per week. After-hours/weekend work may be required.

WORK LOCATION: ONSITE ONLY (NOT ELIGIBLE FOR REMOTE WORK)

Daily onsite attendance is an essential function of this position. This role does not permit remote work or telecommuting. Employees are expected to be physically present at the workplace during scheduled work hours.

REPRESENTATIVE DUTIES AND RESPONSIBILITIES

The duties outlined below are typical for the position but may not be all-encompassing. Additional or different duties may be required to address business needs and changing business practices.

• Answer incoming phone calls and professionally handles each call.
• Keep accurate records of both phone and walk-in traffic by completing the guest card. Enters prospective residents’ information in property management software daily.
• Tour prospects and guests, including visitors, owners, and investors to show amenities, apartments, models, community, etc. (this may involve walking on hills and up and down 4 flights of stairs).
• Coordinate application process for each lease, including credit and income verification, and generate lease file and paperwork.
• Inspect/clean (“sparkles”) "market ready" apartments and models daily to ensure cleanliness and submits work-orders for any necessary maintenance items.
• Assist with resident functions (which may be held after normally scheduled work hours).
• Maintain awareness of local market conditions and trends. Contributes ideas to the Property Manager for marketing the property and for improving resident satisfaction. Conducts outreach marketing as needed.
• Maintain thorough knowledge of the property and that of competition. Conducts comparative surveys on a regular basis as directed by the Property Manager.
• Assist with general office work as directed (filing, organizing the office, ordering/restocking supplies, and general upkeep, etc.).
• Assist with daily cleaning of Club House and Leasing Office (vacuuming, empty trash bins, wipes down kitchen and bathroom counters, cleans toilets, etc.).
• Assist in the preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• Assist resident inquiries and requests.
• Assist with cleaning of breezeways if needed.
• Other duties as assigned.

Start-Up Requirements

During the start-up of a new property, ALL employees are expected to assist with all aspects of the startup and may perform tasks that will later be transitioned to other employees or outside vendors.

Additional requirements of the job will include the below-listed examples. Since it is impossible to envision all scenarios, the list is not all-encompassing and other tasks may be required:

• Organize the Leasing Office & Clubhouse (unpacking boxes, assemble furniture, organize office supplies, kitchen supplies, etc.).
• Clean the Clubhouse, including bathrooms, fitness center, theater room, etc.
• Assist with cleaning apartments (to make them ready for leasing).
• Collect appliance serial numbers and log information into OneSite.
• Decommission door locks.
• Meet with various vendors and learn new systems.

Requirements

QUALIFICATIONS

Must have excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding customer service environment. Must provide excellent customer service while maintaining a welcoming and polite demeanor.

Education/Training

• At minimum High School diploma or equivalent is required.
• OneSite experience a plus (not required). If no previous experience must be able to learn the system and show proficiency within 6 months of hire. Proficiency test may be conducted.

Knowledge, Skills & Abilities

• Must be friendly, energetic, and outgoing.
• Must be flexible, self-starter, and able to multi-task. Must work well independently as well as in a team atmosphere.
• Must be able to work in a fast-paced and customer service-oriented environment.
• Must be reliable and follow through on commitments.
• Must be able to maintain composure in difficult situations (e.g., resident confrontations, emergencies, employee discipline scenarios, etc.).
• Must be trustworthy (maintain confidentiality) and exercises good judgment about what to say and when.
• Must be able to quickly retain new information & skills.
• Must be able to read and understand training materials and apply the information to job duties.
• Must be able to perform duties under pressure and meet deadlines.
• Must be able to take constructive positive or negative feedback from supervisors.
• Must be able to adapt and conform to change.
• Must be proficient in computer programs, including MS Word/Excel. Must be able to draft correspondence.

PHYSICAL DEMANDS

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment & Physical Requirements

• Standard office setting. Requires sitting or standing for prolonged periods of time.
• Requires sufficient mobility to work in an office setting.
• Frequently needs to perform standing and walking activities (inspecting/touring property), including walking up and down multiple flights of steps. Requires ability to walk up-and-down stairs (up to 4 flights) multiple times per day to show apartments and conduct inspections.
• Requires ability to operate a variety of office equipment (computer keyboard, calculator, copying machine.)
• Occasional need to lift/carry items (office equipment, deliveries, files, etc.) weighing up to 10+ lbs.
• Must be able to perform the following physical activities:
• Bend / Stoop / Squat
• Push / Pull / Grasp / Turn
• Pick up Litter 
• Open / Close Doors
• Filing / Operate Office Equipment 
• Reach Above Shoulder
• Climb Stairs 
• Store / Retrieve Supplies
• Inspect / Show Property 
• Writing / Typing
• Telephone / Door Knob Use 
• Finger Dexterity

Vision / Hearing / Speaking Requirements

• Requires ability to see in the normal visual range with or without correction; sufficient to read computer screens and printed documents. Must be able to determine colors properly.
• Requires ability to hear in the normal audio range with or without correction; need to communicate over the telephone and in person.
• Requires ability to communicate over the telephone and in person.

Driving / Traveling Requirements

• May need to utilize personal transportation to inspect apartment property and surrounding neighborhoods, make trips to the bank, the corporate office, and other properties. 
• Must have valid driver's license and automobile insurance coverage.

ADDITIONAL REQUIREMENTS

• All duties and responsibilities must be conducted in accordance with the Fair Housing Act; Americans with Disabilities Act; Fair Credit Reporting Act; OSHA, and all other federal, state, and/or local laws pertaining to multi-family property management.
• Employee must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.
• This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the company. Employee is required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other company officials.
• This job description does not constitute an employment contract between the company and any employee.
• The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the property or work area.
• Attend company meetings when requested.
• Must pass a criminal background check, and a drug test.