Leasing Consultant (Hampton, Virginia)

DRUCKER + FALK

Weekend hours: On-call as required

Responsible for the leasing of all apartments including, but not limited to, prospective resident phone calls; performance of miscellaneous clerical duties; support for office personnel. 

Essential Duties and Responsibilities 

• Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy. 

• Maintain a courteous and helpful attitude at all times. 

• Respond to resident request promptly and courteously and to help resolve resident issues. 

• Be aware of company and community policies and be able to explain them to residents and potential residents. 

• Have a comprehensive working knowledge of all lease related documents and be able to accurately complete the documents in a timely manner. 

• Maintain accurate resident files in accordance with Drucker + Falk Company policy. 

• Enter the computer data relative to residents and potential residents in accordance with company policy. 

• Assist in developing and maintaining a resident retention/renewal program in order to achieve optimum increases and conversion ratios. 

• Inspect apartments prior to move-in to ensure market ready status. 

• Assist in the leasing activities and resident relations. 

• Be aware of the rent levels and amenities of competitive communities. 

• Be aware of all community and area facts and statistics. 

• Assist in preparing the competitive market survey report as needed. 

• Greet new residents and assist with the move-in process. 

• Verify application data. 

• Qualify potential residents. 

• Show the model and available ready vacancies. 

• Participate in the coordination of community sponsored events. 

• Become certified as a Leasing Specialist through the company in-house training program. 

• Travel may be required. Reasonable or limited use of your vehicle may be required. 

• Perform other duties as assigned. 

• Occasional weekend hours may be required.

Qualifications 

Special Skills Required 

• Ability to successfully interact with people 

• Good organizational skills 

• Good verbal skills 

• Strong customer service/satisfaction philosophy 

• Proficient sales skills 

• Professional image

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. Employee is frequently required to sit, climb, and balance or stoop; or kneel. The employee may be required to lift and/or move up to 25 pounds

Position offers outstanding growth potential, paid sick leave, vacation and holidays, health, dental, life insurance, and 401K participation. 

Equal Opportunity Employer. Drug-Free Workplace.