Leasing Consultant - Residential

Position Summary - Leasing Consultant, 2023 build, 334 units

The Leasing Consultant is responsible for creating a positive and welcoming environment for prospective and current residents. This role focuses on leasing apartments, conducting property tours, and assisting with resident relations. The Leasing Consultant plays a key role in achieving occupancy goals while representing Decron Properties with professionalism and enthusiasm. 

Essential Duties and Responsibilities 

• Greet and assist residents, prospective residents, and vendors with professionalism and courtesy. Respond to inquiries via phone, text, email, and in person 

• Conduct property tours, highlighting community features, available units, and apartment amenities 

• Explain lease terms, pricing, policies, and application procedures clearly and accurately 

• Assist applicants through the leasing process, including screening, income requirements, applicable fees, and documentation 

• Prepare lease agreements, renewals, and related paperwork in compliance with company procedures including utility information, pet policies, parking, additional fees as applicable, and co-applicants 

• Maintain an up-to-date knowledge of available units, rental rates, occupancy, and current promotions 

• Follow up with prospects and maintain strong, consistent communication to maximize leasing conversion rates 

• Monitor local competition, including pricing trends, occupancy, and amenities to support leasing strategies 

• Support marketing efforts, including posting online ads and distributing materials, and social media content 

• Assist in organizing resident events and fostering a positive community atmosphere 

• Address resident questions and escalate complex issues to the Community Manager when necessary 

Non-Essential Duties 

• Assist with community inspections and curb appeal checks 

• Participating in team huddles 

• Support move-in and move-out processes 

• Back up team members as needed 

• Other duties as assigned 

Required Qualifications 

• High school diploma or equivalent 

• 1+ years of customer service, sales, or administrative experience 

• Excellent interpersonal and communication skills 

• Strong organizational skills and ability to multitask 

• Proficiency in Microsoft Office (Word, Outlook, Excel) 

• Ability to work weekends and a flexible schedule as needed 

• Professional appearance and demeanor 

• Comfortable using property management systems and technology tools 

Preferred Qualifications 

• Previous experience in multi-family residential leasing 

• Familiarity with Yardi, AppFolio, or similar property management software 

• Bilingual in English and Spanish or another language commonly spoken in the area 

Work Environment and Physical Requirements 

• Combination of office and on-site apartment tours 

• Frequent walking, standing, and climbing stairs during property tours 

• Ability to lift up to 25 pounds 

• Ability to work both indoors and outdoors in varying weather conditions 

Company Values 

All team members are expected to uphold and model our core values: 

• Integrity – We do what’s right, even when no one is watching. 

• Community – We foster collaboration and connection with those we serve. 

• Joy – We bring positivity and appreciation to our work. 

• Pride – We take ownership and celebrate a job well done. 

• Personal Responsibility – We hold ourselves accountable to commitments and results. 

• Continuous Improvement – We embrace feedback, learning, and innovation. 

Equal Opportunity Statement 

Decron Properties is an Equal Opportunity Employer. We are committed to providing an inclusive and welcoming environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. 
We participate in the E-Verify program to confirm the eligibility of all newly hired employees to work in the United States. 

Additional Information