Leasing Manager

TRG Management, a premier property management company experienced with all types of housing, including subsidized, workforce and affordable, mid-rises, high-rises, luxury rentals, and single-family. Today we manage approximately 20,000 units across several states and our current management portfolio contains over 100 properties. Explore what we have to offer and help turn your talents into a rewarding career.

Job Description:

Job Responsibilities

The leasing manager plays an integrate role in the community by supporting and overseeing all aspects of the leasing team and its daily operations.  This position recruits, trains and manages the leasing team and directs the sales efforts of the community by utilizing the marketing management plan and monthly action plan.  The position is also responsible for providing exceptional service to the community residents and future residents.  This individual must provide the community with value and quality by assessing the needs of the clients and assisting and providing a solution that not only coincides with the goals of the community but is beneficial for all concerned parties. 

Basic daily responsibilities include but are not limited to:

GENERAL | LEADERSHIP:

·       Keeping a high level of service in mind with every task while resolving conflict to benefit all concerned parties

·       Mentoring, motivating and encourage team as well as new leasing consultants.

·       Provide feedback and train on deficiencies of team members

·       Provide weekly/daily leasing goals (this can be based on the monthly plan or the Marketing Plan) with Property Manger

·       Communicate company procedures to leasing team to ensure that deadlines and goals are met regarding application paperwork, and lease documentation.  Train leasing team on On-Line leasing guidelines.

·       Vigilant tracking of market trends and implementation of said tracking through outreach and market surveys.

OPERATIONS:

·       Monitor Delinquency: (Post rent, ACH forms, 3-day notices, contact residents with outstanding balances daily,

Assist PM with knocking on doors)

·       Process move ins when PM not on site

·       Help ensure apartment is ready for all residents to move-in on agreed date.

·       Assist in the daily operation of property managers needs

·       Files. Approve prior to manger to ensure they are in order according to lease file checklist

·       Maintain accurate monthly commission records on leases and renewals for bonus purposes.

·       Responsible for Property when PM is not on site (move-outs, inspect apartments, FAS, ordering maintenance supplies, staff meetings, etc.)

LEASING RESPONSIBILITIES:

·       Handle applicant files and submit to regional manager for approval as needed.

·       Monitor that all applications are processed timely and that all files have necessary forms.

·       Oversee all Follow up on Prospects on a daily basis

·       Oversee the on line leasing and insure that the team is not losing them from being non responsive.

·       Assist in monitoring renewals in a timely manner. Distribute and follow-up on renewal notices.

·       Manage the file process to insure that the files are getting processed timely and getting to regional manager for approvals if needed. As well as notifying prospect of approval or denial and then confirming move in date and reserved elevator time if needed.

·       Type lease and complete appropriate paperwork and input information in One Site System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.

·       Assisting with all inspections of move in apartments to insure quality of apartment meets the TRG standards.

·       Double-close on all traffic when available

·       Oversee the follow up efforts and insure that the follow up is being done and managed in one-site

·       Oversee the coordination of all move in’s, insuring that elevators, carts are available for residents.

·       Ensure the orientation process for all move ins are done (Insuring that we are doing the inspection with the new resident)

·       Shadow tour team members periodically to ensure proficiency and knowledge

·       Immediately record all telephone and in-person visits on appropriate TRG Management reporting systems.

·       Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to a sister community to meet prospect’s needs.

·       Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

·       Overseeing closing of traffic – Helping to close, training & knowing when to reach out for additional training help.

• Inspect models and available “market ready units”, communicate related service needs to the Property Manager or Maintenance Supervisor.
• Verify availability report, create target unit list, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. Follow up with applicant regarding status.
• Ensure apartment is ready for all residents to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to a sister community to meet prospect’s needs.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Type lease and complete appropriate paperwork and input information in Onsite System accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.

MARKETING | SOCIAL:

·       Planning and executing on site marketing and advertising directives

·       Tracking of market trends and implementation of said tracking through outreach and market surveys

·       Handle weekly resident emails (Notifying of resident activities, resident referral flyer, Storage/Garages/Parking flyers)

·       Assist with all outreach marketing activities on a regular basis to obtain new prospective residents and maintain the outreach log.

·       Create realtor Hot Sheets and E-blast as needed

·       Create and manage TRG Outreach log

·       Assist PM and Marketing department with Plan monthly community events in coordination of staffing.

·       Managing the posting of Craigslist and Post lets daily.

• Maintain an advertising record book to review both online and print advertising
• Analyze and define effectiveness of current adverting
• Monitor all social media sites such as but not limited to Face Book, Twitter, Pin Interest, Four Square, YELP, Apartment Ratings.com, etc.

CURB APPEAL | MODELS:

·       Inspect models and available “market ready units”, communicate related service needs to the Property Manager or Maintenance Supervisor.

·       Assist in placing, removing/updating banners, balloons, directional signs, flags, etc.

·       Help walk and contribute to cleanliness and curb appeal of the community on a continuing basis.

·       Making sure that all opening and closing procedures are done and insure that the property is ready for showings.

Benefits as a TRGM Employee:

• Base Salary + Performance Bonus.
• Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
• The benefits package includes 100 percent employer-paid life and disability insurance.
• Employer Matching 401k
• Employee Engagement and Wellness programs.
• Company-paid PTO
• Opportunities for Professional Development and Tuition Reimbursement.

TRG Management is proud to be an Equal Opportunity Employer.

We are a Drug-Free Workplace.