Leasing Manager - Alma Apartments

Neighborly Communities is searching for a Leasing Manager to join our team at Alma Apartments!

Pay Range: $21.25-$26.00

Our Mission

Neighborly Communities’ mission is to build an outward, disciplined and data-informed corporate culture where market/site selection, design, development, construction, and property/asset management are all perfectly aligned to deliver a best-in-class human experience to the Oregon, Washington and Utah multi-family markets.

General Description

The Leasing Manager is responsible for overseeing all leasing operations and supporting daily property management activities to drive occupancy, resident satisfaction, and operational excellence. This role leads the leasing team and maintenance and administrative staff, and ensures compliance with fair housing and company policies. The Leasing Manager delivers exceptional customer service to prospective and current residents, contributes to financial and asset-management goals, and fosters a positive, outward‑mindset culture across the community.

Supervisory Responsibilities

• Serve as a lead point of contact for leasing and maintenance staff at assigned properties.
• Coordinate day-to-day activities and provide general directions to support property operations, under the supervision of the Regional Director of Operations (RDO) or designated supervisor.
• Support communication between site teams and leadership to ensure consistent execution of leasing, maintenance, and customer service standards.
• This role does not include direct performance management or disciplinary authority.

Essential Duties and Responsibilities

This job description is designed to provide a general overview of the expected responsibilities. It is important to note that additional duties may be assigned as required to ensure the success of both the community and the company’s objectives.

• Oversee the full leasing cycle: prospecting, tours, application processing, lease execution, renewals, and move‑ins/move‑outs.
• Set and monitor leasing goals (occupancy, prospect-to-lease conversion, renewals) and report results to the Community Manager or Regional Director of Operations.
• Develop and implement leasing strategies, specials, and marketing campaigns to drive traffic and close leases.
• Conduct regular market surveys and competitor analyses to inform pricing and promotional tactics.
• Supervise, coach, and mentor leasing agents and front‑office staff; lead by example with an outward mindset.
• Conduct monthly 3A+ SAM meetings with leasing staff and report meeting outcomes to Human Resources.
• Coordinate ongoing training through GraceHill (e.g., Fair Housing, Outward Mindset, performance workshops).
• Ensure prompt, professional responses to resident inquiries, move‑in/move‑out concerns, and maintenance requests.
• Resolve operational and residential issues in partnership with maintenance, vendors, and service providers.
• Plan and execute resident retention events to foster community engagement.
• Maintain expert knowledge of Fair Housing regulations (including Low‑Income Housing guidelines where applicable) and ensure 100% adherence.
• Audit and maintain resident files, application records, census reports, delinquency logs, and other compliance documentation.
• Assist with budget preparation, performance-standard reports, asset-management reviews, and final accounting statements in collaboration with the Community Manager and Accounting team.
• Demonstrate expert‑level proficiency in all property management platforms (ResMan, TenantTech, Leonardo, SharePoint, Microsoft Office Suite).
• Uphold community operational policies and procedures for lease expirations, renewals, audits, and data integrity.
• Participate actively in Safety Meetings with the Service Manager and enforce all on‑site safety protocols.
• Embrace the principles of the Outward Mindset to cultivate a collaborative, solutions‑focused team environment.
• Perform additional tasks as assigned by the Community Manager to support the success of the property and the company’s objectives.

Required Knowledge, Skills, and Abilities

• Ability to manage difficult or emotional situations using an outward mindset.
• Excellent verbal and written communication skills.
• Exceptional problem-solving abilities.
• Strong customer service skills.
• Motivated to respond promptly to the needs and requests of the Community Manager.
• Strong organizational and time management skills, along with effective communication.
• Working knowledge of Fair Housing Guidelines.
• General understanding of Low-Income Fair Housing Guidelines.
• Committed to acting with integrity, professionalism, and confidentiality.
• Proficient in Microsoft Office Suite, property management software, and Tenant Tech.
• Ability to interact with others while emphasizing the principles of an outward mindset
  

Physical Demands and Work Environment

• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Continually Required to work in an on-site office setting during all open business hours.
• Frequently exposed to outside weather conditions.
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

Additional Requirements:

• The Leasing Manager may be required to travel to and work at various properties within the Neighborly portfolio, as assigned by their direct supervisor.

Benefits:

• 401(k)
• Life Insurance
• Part-time Paid Time Off
  
• Employee Assistant Program

About Neighborly Communities

Central to the Neighborly Way is our unrelenting commitment to an outward mindset. This means we are self-aware and accountable to our work and how we impact others. We believe in growth and strive to invest in all our employees.

View the video to learn more about Neighborly: https://www.youtube.com/watch?v=n_0mHMNO47E

Neighborly Communities prioritizes the safety of team members, residents, and our vendors. As a drug-free employer, we adhere to Federal Guidelines and mandate a drug screening at the time of job offer, covering all controlled substances, including Marijuana.