Leasing Manager

Department: Leasing Job Status: Full Time

FLSA Status: Non-Exempt Reports To:  Community Manager 

Work Schedule: Flexible Amount of Travel Required: 0%

Positions Supervised:  Leasing Consultant, Community Assistant

POSITION SUMMARY

Single Site: Eighteen18 at Southern

The primary goal of the Leasing/Marketing Manager is to achieve the predetermined budgeted occupancy rate for his or her assigned property prior to the annual student housing Fall Move-In date. All leasing and marketing activities and efforts are the responsibility of the Leasing/Marketing Manager to execute for the property.

The Leasing/Marketing Manager is expected to have a basic understanding of leasing and marketing tactics within the student housing multifamily market with a strong focus and understanding of sales.

UNIVERSAL COMPETENCIES

SERVICE

• Initiative: Maintains a proactive and positive mindset; is goal oriented and knows how to get results.

• Customer and Quality Focus: Consistently working for his/her customers and the company; cares about the quality of work and service provided.

• Service Safety: Conducts day to day activities in such a way that safety for self and others is valued and observed; provides a clean & safe atmosphere for customers and business partners.
  
  

INTEGRITY

• Professionalism: Demonstrates ethical behavior and honesty at all times.

• Level of Dependability: Maintains punctuality and acceptable attendance record; accepts responsibility for his/her own actions; willingness to adapt to changes in the organization.

• Adherence to All Company Policies and Procedure: Has knowledge of the established policies and procedures and abides by them. Asks the proper party if they don’t know. 

TEAMWORK

• Cooperation: Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.

• Cohesion: Demonstrates concern for and about the customers and works to effectively partner with others to achieve success.

RESPECT

• Adaptable: Creates an atmosphere that supports the open expression of ideas; is open and approachable.

• Communication: Effectively communicates thoughts and concepts in a courteous manner to the position’s direct supervisor; provides helpful feedback when applicable; shows interest and is attentive to the suggestions of others.

• Courtesy: Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co-associates.

FINANCIAL RESPONSIBILITY

• Innovative: Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.

• Performance: Exhibits a well-organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.

• Fiscal Safety: Concerned for the financial well-being of the company by compliance to safety procedure; awareness of liability concerns.

FUN

• Passion: Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.

• Entrepreneurial Spirit: Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes the working environment enjoyable for self and others.

JOB SPECIFIC COMPETENCIES

• Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects and closing the sale by obtaining a rental application and a deposit.

• Visually inspect the entire property daily for cleanliness. Inspect and touch up office and model units.

• Process rental applications, obtain required documents, schedule move-ins and prepare all lease file documents.

• Maintain lease files per policy and procedure.

• Collect all required documents/ and oversee compliance of all documents required. Bonds/Insurance.

• Accurately record traffic from all sources daily.

• Convert minimum of 30% total traffic to leases.

• Follow up with prospective residents including a phone call within 24 hours and text and email daily.  Documented and ensure this is conducted for all traffic.

• Assist with planning and implementation of community marketing plan to generate traffic.

• Outreach marketing visits on a weekly basis. Maintain leads and contacts.

• Pick trash up off ground, operate trash compactor when necessary and if called for, carry cleaning supplies and/or vacuum up or down stairs to apartment homes, and clean apartment to bring it up to resident ready standards.

• Document all occurrences which need the Community Director's attention

• Record resident service requests accurately and in detail to assist the serviceteam in the timely completion of all requests.

• Schedule and inspect apartments for turnkey service.

• Receive and acknowledge resident notices and prepare files.

• Assist in lease renewal procedure by:

  • Complete lease renewal print out and submit to Community Director for approval.

  • Contact each resident by phone within 20 days of renewal campaign. 

  • Send renewal email to those residents you are unable to reach by phone.

  • Complete new leases and all applicable addendums.

• Assemble move-in packages.

• Accurately report to Ownership true and current leasing projections. 

• Document in resident activity log all special arrangements or conversations with prospect and residents. 

• Continually monitor all activity to ensure the site is not burdened with NO Shows.

• Keep market surveys of competitor rates up to date weekly  and visit competitors three times annually.

• Keep all filing current.

•  Schedule guest apartment and clubhouse rentals.

• Operate the office alarm system in conjunction with opening and closing the office.

• Deliver thorough move-in presentation to new residents.

• Calculate daily rent, pro-rata charges, late fees, and percentages (multiplication, division, addition and subtraction skills necessary).

• Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.

• Maintain a complete clean and neat appearance. Personal appearance must be clean and neat at all times, according to Caliber policy.

• Demonstrates customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions in a calm and open manner from coworkers and residents. Responds sensitively to concerns/complaints and exhibits a sense of urgency.

• Assists the Community Director and Assistant Community Director with other tasks as required.

• Comply with Caliber policies.

• Embraces and executes the vision, mission, and beliefs of the Company.

• Is punctual and present at work when scheduled.

• Flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.

POSITION QUALIFICATIONS

Education

Bachelor’s degree preferred.  A degree in business, hospitality, marketing, or property management is beneficial.

Experience

1+ years  of leasing experience required.

SKILLS & ABILITIES

Computer Skills

Computer software experience to include MS Word, MS Excel, Google Suite, and Entrata®.  Basic typing skills and knowledge of computers. Use of the company’s payroll system is required. 

Certificates & Licenses

Valid driver’s license and current automobile insurance is required. Position requires

individuals to furnish their own reliable transportation.

Other Requirements

Excellent written and verbal communication skills providing for effective communication with residents, prospects, employees, peers, vendors, owners, etc. Basic understanding of Federal, State and local Fair Housing laws.

WORK ENVIRONMENT

The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms and residences or commercial vehicles. The work area is adequately lighted, heated, and ventilated. On occasion, the incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units.