Leasing Manager - Hanover Burlingame

Hanover Company is looking for an experienced Leasing Manager for Hanover Burlingame, a mid-rise community in Burlingame, CA. This property offers luxury living with convenient access to Highway 101, BART, Caltrain, shopping, dining, and entertainment. Residents enjoy resort-style amenities including a pool, landscaped courtyards, coworking spaces, fitness center, and pet-friendly features, while studio to three-bedroom homes showcase gourmet kitchens, spa-inspired bathrooms, custom closets, and sophisticated finishes throughout.

The Leasing Manager and will assist with tasks associated with managing and overseeing the property operations at the site level. This may involve time sensitive deadlines and will require achieving similar standards to the Property Manager.

Responsibilities include, but are not limited to:  

1. Prepare and forecast all advertising materials needed with the Property Manager’s direction.  Acquire an extensive knowledge of the property, market conditions and competition’s rental rates, concessions, occupancy, and leased percentages.
2. Establish a rapport and marketing relationship with major corporations, local businesses, preferred employers, and any other related companies to be competitive with the market.
3. Acquire extensive knowledge of our Rental Application, Rental Agreement (Lease), Rules and Regulations, Making Life Easy Maintenance Package, and other Lease Documents as required by your state or local ordinance to discuss in detail with the new resident.
4. General leasing duties, including but not limited to any customer interaction ensuring all activity is recorded and proper steps are followed applicably.  This also includes management of the Dashboard in the management software to ensure all follow ups, requested contacts, and pending interactions are addressed daily or as needed.
5. Assist the Property Manager in maintaining the property’s overall curb appeal and appearance by way of inspection compliance in line with the Tour Route Readiness Standard. This includes walking available units, models, and the tour path daily to ensure a perfect product and report any liability problems noticed immediately.
6. Monitoring and managing property delinquency, including collection and posting of income within 24 hours of collection, preparation and delivery of all delinquency, eviction, and three-day notices to vacate.  Prepare security deposit refunds or charges within the expected budget requirements.  Follow collection procedures for balances due.
7. Resident interaction including but not limited to coordinating renewals, transfers, or move-outs.  Maintain a resident retention plan by contacting lease renewals at least 60 days in advance and use the renewal spreadsheet for these purposes.
8. Maintain resident relations programs as defined by supervisors with required monthly resident events, meeting or exceeding expectations for social media content, survey responses and online reputation.
9. Meet the required expectations for secret shops, both individually as well as assisting the Property Manager with the team compliance.
10. Participate monthly in the 10 Ways to Play Like a Champion Awards Program.
11. Review and respond accordingly to any inquiries from the Global Service and Support Team to improve overall property operations.
12. Adhere to reporting schedule as identified by the Regional Manager, Property Manager, Accounting, and any other necessary departments to meet Management and Equity Partner requirements.
13. Take over the Property Manager’s responsibilities when Property Manager is not available.
14. Perform any and all duties called upon by supervisors to ensure that property operates in an efficient and economic manner.
15. Represent property and Hanover professionally through dress and behavior.  Respond to emails timely and professionally to ensure you are Making Life Easy ™ for all you come into contact with, whether customers or other Hanover Team Members.
16. Any additional duties as assigned.

Hanover offers competitive salaries plus quarterly bonus potential, housing discounts, upward mobility, and a robust benefits program which includes paid time off, comprehensive medical, dental, vision, life and disability insurance plans, flexible spending accounts, and 401(k) with company match. The annual base salary for this position is $57,500.