Maintenance Director

At MBK Senior Living, we're committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. And it's all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It's more than a mantra. It's part of our company-wide commitment to build trust, set high standards, and develop potential in ourselves and others!

Whether you're looking for a flexible, part-time job or the pathway to a lasting career, you'll find it here at MBK Senior Living–and a whole lot more! When you join the MBK Senior Living team, you'll enjoy:

-Impacting lives and building lasting relationships

-Executing exceptional signature programs in dining, fitness, wellness, and care

-A supportive community team that encourages personal and professional growth and celebrates your

success

-A fun-filled, energetic environment that's centered in hospitality and high-quality service

-Competitive salaries

-Professional development, training, and personal coaching through our Mentor, Buddy, and Executive

Director in Training Programs

-Education loan assistance & scholarships

-Financial and legal services

-Team Member discounts

-Health and Wellness resources

Full-time benefits include:

-Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%

-Childcare and eldercare assistance

-Flexible spending accounts

If you're looking for a place where you can make an impact, find purpose and joy, and receive the training, tools, and support to reach your career goals – look no further, apply today!

Job Description

Job Summary:

The Maintenance Director is the driving force behind the community’s inviting and safe environment for our residents, team members and guests. They lead and mentor the Maintenance, Housekeeping and Laundry team, ensuring every aspect of the physical plant from grounds and equipment to living spaces, is meticulously maintained, fully functional and impeccably clean. The Maintenance Director drives operational excellence, ensuring compliance with federal, state, and local laws and company policies and procedures. They are responsible for the overall operations, and oversight of daily department activities, fostering a culture of quality service and upholding MBK’s principles and values.

Supervisory Responsibilities:

• Interview, hire, train, set work schedules, assign tasks, direct work, set performance goals and timelines, monitor and evaluate performance, and provide coaching, feedback, and supervision for maintenance assistants, maintenance technicians, housekeepers, and laundry attendants.

Duties & Responsibilities:

• Serve as the on-call point of contact for after-hour emergencies, as required by the community.
• Develop and implement comprehensive environmental, maintenance and safety strategies by creating, overseeing, and enforcing a proactive, preventative maintenance plan for all major systems (HVAC, plumbing, electrical) and equipment and sustainability.
• Develop and manage the department budget, strategically planning for both operational expenses and long-term expenditures, including team training, forecasting needs for equipment replacement and major system upgrades to improve efficiency and reduce long-term costs, as well as tracking expenses, managing inventory usage and ordering supplies while maintaining cost effectiveness.
• Collaborate with department heads and Executive Director to ensure cohesive, high-quality living experience.

• Conduct daily assessments of property grounds, buildings, along with periodic inspection of equipment, tools and supplies to ensure continuous compliance, identify potential hazards, verify team assignments are complete, keep property presentable for tours and properly maintain equipment, tools, and supplies to ensure they are fully operational and ready for use.
• Manage department operations by planning, organizing, and directing the department, including developing programs and activities, evaluating performance standards and processes, conducting in-service training for the maintenance team, and ensuring all team members adhere to established safety regulations, wear proper attire and correctly use all equipment and supplies.
  • Prepare vacant apartments for move-in, including replacing drapes, painting, caulking, shampooing carpets, and performing electrical, plumbing and carpentry work as needed.
• Coordinate all resident maintenance requests including electrical, plumbing, HVAC, and life safety.

• Manage outside vendors and contractors to secure bids and schedule needed work on special projects, tracking all maintenance expenditures and procedures.
• Oversee educational training on OSHA policies and procedures, SDS information and emergency procedures, conducting fire drills to ensure compliance and safety.
• Maintain an updated list of emergency vendors and contact information for use by Maintenance, Housekeeping and Laundry team members in supervisor’s absence.
• Assist maintenance Team Members in their job duties and assume maintenance activities, when needed.
• Assist in the marketing of the community by displaying a positive and professional image.
• Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
• Understand and comply with Federal, State, and local regulations, and company policies and procedures.
• Promote and lead with a spirit of teamwork and open communication through consistent mentoring, coaching and recognition program utilization, in alignment with the MBK principles and core values.
• Perform other duties as assigned or directed by Supervisor, or designee.

Education Requirements:

• High School Diploma or equivalent, required.
• A minimum of two years of college education or trade school training with a focus on environmental services, maintenance, or related trades, preferred.
• Bachelor’s Degree in Engineering, Facilities Management, or a related field, a plus.

Experience Requirements (in years):

• 5+ years of hands-on, prior-related work experience in environmental services, maintenance, or facilities management with a healthcare, residential or similar community setting with multiple levels of care, highly desirable.
• 5+ years of prior experience working with building automation and systems, including plumbing, electrical, refrigeration, boilers, HVAC, electrical, mechanical, and pneumatic controls, essential.
• Demonstrated mechanical and troubleshooting ability to repair washers/dryers, heating and refrigeration units, ice machines, minor plumbing and electrical difficulties, painting and carpentry, required.
• 3+ years of prior supervisory or lead experience in the building industry, including the maintenance and handling the upkeep, repair, and maintenance of electrical, plumbing, and structural matters, required.

Required Competencies/Licenses/Certifications:  

• Knowledge and strong understanding of safety and environmental codes, protocols, and regulations, including hazardous materials handling, and asbestos management.
• Expertise in workplace safety practices and ability to assess and respond effectively to emergencies.
• General knowledge of electrical, carpentry, plumbing, HVAC, and related trades.
• Familiarity with housekeeping, laundry, landscaping, and maintenance operations.

• Knowledge of fire life/safety systems and emergency generators systems.

• Ability to read and interpret technical manuals, blueprints, and schematics.
• Must be age 18 or over.
• Must complete required Background clearance, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).
• Valid state issued driver’s license and valid insurance or reliable method of transportation. 
• Must have excellent written and verbal communication skills including the ability to speak, write and read English, effectively communicate with staff, and interact with a diverse range of ages and backgrounds.
• Must have solid technical and computer skills, including proficiency with Microsoft Office Suite (e.g., Word, Excel, Outlook, etc.), ability to manage work and supply order system, and office equipment (e.g., scanners, copiers).
• Must possess the ability to deal tactfully and professionally at all times with personnel, residents, family members, and guests.
• Must possess strong organizational, problem solving and time management skills.
• Must possess the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage conflicts, stressful or emergency situations.
• Ability and willingness to work independently without day-to-day oversight and supervision.

Physical Demands & Work Environment:

• Must be willing and able to support flexible schedules on short notice, including evenings and weekends, when business needs dictate.
• Must be mobile and able to perform the physical requirements of the job, including standing and walking for prolonged periods (80-90%), and frequent bending, kneeling, squatting, pulling, climbing ladders, working at heights, lifting overhead, repetitive motion, and daily manual tasks, with or without reasonable accommodation.
• Able to move intermittently throughout the workday, in the community and between neighborhoods.
• Ability to safely operate a wide variety of equipment and tools throughout the community.

• Must be able to lift and carry up to 50 pounds, and push up to 250 pounds, as necessary, with or without reasonable accommodation.
• Ability to operate a motor vehicle and transport passengers safely.

• Ability to assist in the physical movement of residents during routine transfers and in emergency situations.

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017. 

MBK is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason.  Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact talentacquisition@mbk.com. 

Regulatory Disclosures for Senior Living Communities with Medicaid Residents:   An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding.  If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs.  If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.  

Other Regulatory Requirements:  If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.