Maintenance Director - One Preston Station

THE OPPORTUNITY 

At J Street, the Service Director is more than the leader of maintenance operations—you are the person responsible for how the community functions, feels, and performs from a service perspective. 

You’ll lead the onsite service team, protect the physical asset, drive preventative maintenance and apartment readiness, and partner closely with the Community Director to deliver a resident experience built on responsiveness, quality, and follow-through. This role combines hands-on technical leadership with team development, operational discipline, and an ownership mindset. 

WHAT YOU'LL OWN 

Lead the Service Team 

• Lead, train, schedule, supervise, and coach the onsite service team to create clear expectations, accountability, productivity, and positive team culture. 

• Provide ongoing feedback, development, and hands-on support so team members have the tools and knowledge to succeed. 

• Lead by example in professionalism, safety, communication, urgency, and quality of work. 

Drive Maintenance Operations 

• Manage daily maintenance operations, including resident service requests, make-readies, preventative maintenance, inspections, and emergency response. 

• Conduct regular inspections of apartment homes, building systems, amenities, grounds, and common areas to proactively identify maintenance needs. 

• Maintain an organized, well-stocked, and safe maintenance shop in accordance with company procedures and applicable safety requirements. 

• Monitor service workload, apartment turn progress, recurring repair trends, and property needs; communicate risks or barriers before they affect residents or operations. 

Protect the Resident Experience 

• Ensure service requests are completed timely, professionally, and with respect for the resident’s home and experience. 

• Partner with the Community Director to resolve resident concerns, recurring service issues, and opportunities to improve resident satisfaction. 

• Support resident retention and community initiatives through reliable service and well-maintained apartment homes and amenities. 

Own Vendors, Projects & Expenses 

• Coordinate and oversee third-party vendors and contractors; confirm scope, quality, completion, and compliance with company standards. 

• Support capital improvements, special projects, and property initiatives in partnership with the Community Director and regional leadership. 

• Manage service-related purchasing, inventory, and expenses within approved parameters while balancing quality, urgency, and stewardship of property resources. 

Safety, Compliance & Property Stewardship 

• Ensure compliance with applicable OSHA requirements, Fair Housing requirements, property safety standards, and J Street policies and procedures. 

• Maintain accurate work-order records, safety documentation, supply inventories, key-control systems, and other required service records. 

• Identify and escalate significant life-safety, building-system, operational, or property concerns through the appropriate leadership channels. 

• Participate in and lead the community’s on-call and emergency-response responsibilities as assigned. 

Partner for Property Performance 

• Work closely with the Community Director and regional leadership to support financial, operational, resident satisfaction, and property performance goals. 

• Communicate clearly regarding apartment readiness, service trends, vendor needs, capital needs, and operational risks. 

• Bring an ownership mindset to the community by protecting the asset, developing the team, and following through on commitments. 

WHAT YOU BRING 

• High school diploma or equivalent required. 

• 3–5 years of hands-on maintenance experience in multifamily housing or facility operations. 

• At least 1 year of supervisory or lead maintenance experience preferred. 

• EPA Universal or Type II/III HVAC certification required. 

• Certified Pool Operator (CPO) certification preferred, or ability to obtain as required by the community. 

• Working knowledge of plumbing, electrical, HVAC, appliances, carpentry, painting, building systems, and general maintenance practices. 

• Ability to read blueprints, service manuals, safety documentation, and equipment specifications. 

• Ability to safely operate tools and maintenance equipment and supply and maintain a basic personal tool set. 

• Valid driver’s license and reliable transportation required. 

ROLE REQUIREMENTS 

• Ability to lift up to 50 lbs., climb ladders, bend, kneel, reach, and perform physical maintenance work. 

• Ability to work indoors and outdoors in varying weather conditions. 

• Availability to work weekends and holidays as scheduled and participate in the community’s on-call rotation. 

• Ability to respond to emergency service needs in accordance with J Street procedures and assigned responsibilities. 

THE J STREET WAY 

Our values define how we lead our teams, serve residents, protect our communities, and partner with one another. 

SERVICE 

We look for opportunities to make the experience better—for residents, clients, and one another. 

EARN IT 

We bring effort, follow-through, and a willingness to keep learning. 

OWN IT 

We take responsibility for the result, including the fix when something doesn’t go as planned. 

TRUTH OVER COMFORT 

We communicate directly, respectfully, and transparently. 

STEWARDSHIP 

We treat the communities, resources, and relationships entrusted to us like they matter, because they do.