Maintenance Manager - HE

Who We Are 

At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission. 

How You'll Contribute to the Team: 

The Maintenance Manager provides leadership and support in the day-to-day operations. The position is responsible for the implementation of sound operating and fiscal procedures, budget adherence, procurement, and development of the maintenance teams. Provide extraordinary customer service; create an environment of teamwork and a culture of accountability. The Maintenance Manager ensures uniformity of policies and procedures while being proficient in trades of maintenance to include plumbing, electrical, appliances, carpentry and HVAC.

Primary Responsibilities Include:  

• Set the tone for the highest standards of internal and external customer service to enhance resident relations/retention.
• Meet with residents in a timely manner and work towards resolving all customer concerns at the lowest level possible and train teams to take this same approach regarding customer service.
• Communicate regularly and effectively with all team members, encouraging open two-way dialog and honest feedback. Work towards making Corvias the best place to work through a proper balance of holding team members accountable and also creating an open door environment with the goal of inclusion of all team members
• Ensure uniformity of policies and procedures in managing the physical aspects of the building(s), HVAC, electrical, plumbing, carpentry, appliances and amenities as well as maintaining proper inventory.
• Solicit and evaluate maintenance contract proposals, implementation and supervision of work safety program, order all maintenance supplies through approved purchase order system, maintenance supply inventory control, ensure equipment and vehicles are maintained and safe to operate.
• Manage the inventory, vehicles, shipping, receiving and recycling of materials and equipment between warehouse and neighborhoods.
• Develop team members and strategies to reduce turn times and expenses while maintaining the high quality standards set by the company.
• Implement and oversee training, team development, coach and motivate team members, provide timely feedback regarding performance management and administrate written evaluations.
• Analyze financial and maintenance operations reports, make recommendations for improvement and implementation.
• Prepare variance reports and participate in the preparation of the annual budget.
• Monitor and direct maintenance operations to ensure compliance with operating procedures, processes and company guidelines.
• Other duties as assigned.

Role Specific Requirements Include: 

• High school diploma or equivalent required, college courses or technical school training strongly preferred.
• 4+ years of multi-site property management experience of at least 500 units or 5+ years related industry experience.
• Proven competency and success in electrical, plumbing, HVAC, appliance repair, carpentry, lock repairs, and general maintenance.
• Certification as a Universal or Type I /Type II technician from an Environmental Protection Agency (EPA) approved technician certification program preferred.
• Excellent interpersonal, management, and conflict resolution skills, with a demonstrated ability to be creative and adaptable.
• Proven success in budgeting, financial analysis, projections and expense control.
• Proficiency in Microsoft Office, YARDI Property management software or equivalent industry related software is required.
• Required to provide and maintain own basic hand and power tools related to work requirements.
• Valid driver’s license required with the ability to drive company vehicles.

Competencies: 

• Customer Focus - Prioritizes and takes action on the needs of both internal and external customers. Designs and delivers products and services with the customer experience top of mind.
• Teamwork and Collaboration - Capable of working well with others both on the team and cross-functionally to achieve individual goals, team goals, department goals, and/or organizational goals. Values diverse perspectives and working with others as a way to achieve the best output possible.
• Problem Solving and Decision Making - Uses critical thinking to evaluate problems, gather information, understand causes, and identify best possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations.
• Resilience - Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
• Creativity and Innovation - Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things. Encourages experimentation and accepts failure as a driver of innovation.